Training Technical Specialist I - III (Operator Training and Simulation Training and Development)

Oncor Electric Delivery; Dallas (TX); On-site; USD 87,000 - 146,000; Full time

Job summary

Oncor Electric Delivery is seeking a Training Technical Specialist in Dallas. This role focuses on developing and delivering training programs for Transmission Grid Operations personnel. The specialist will ensure compliance with standards and enhance operational knowledge through effective instructional methods. Join Oncor and contribute to maintaining high educational standards in electrical operations.

Benefits

401k with dollar-for-dollar match up to 6%

Annual incentive program

Tuition reimbursement

Mental health resources

Competitive vacation and holidays

Qualifications

• Solid experience in training delivery with verbal and simulation methods.
• Understanding of ADDIE training model.
• Ability to manage daily training activities.

Responsibilities

• Conduct analysis, design, develop and evaluate training programs.
• Provide technical support for training simulators.
• Develop objectives and lesson plans for training topics.

Skills

Communication

Training Delivery

Technical Instruction

Education

High School Diploma or GED

Associate's or Bachelor’s degree in a technical field (Tech Specialist II)

Bachelor’s or post-graduate in technical field or engineering (Tech Specialist III)

Tools

Microsoft Office Suite

Job description

Salary Range: $87,182- $145,509
Relocation: No

About Us

Oncor Electric Delivery is the sixth largest electric transmission and distribution utility in the country, serving ten million customers in 400+ cities across Texas. Oncor is leading the way in providing superior reliability while deploying one of the most advanced utility technology platforms in the nation. Our team of dedicated professionals is committed to responsible environmental stewardship, while working passionately to empower our customers’ modern lives through the safe, reliable and efficient delivery of electricity.

Summary

As a Training Technical Specialist at Oncor, you will focus on training Transmission Grid Operations (TGO) Controllers and TGO Shift Managers. This position will be responsible for conducting training needs, analysis, design, develop, implement, and evaluate training programs to meet Company needs and comply with applicable requirements using effective instructional methods and technologies. This position will be required to report on site to the Oncor offices in southwest Dallas or other Oncor facility and will not be a remote work position.

Key Roles & Responsibilities

Organizational

• Provide technical support and maintenance of the Operator Training Simulator database and models.
• Develops objectives, lesson plans, training material and performance measures for training topics using a systematic approach to training.
• Develop and deliver simulation exercises relevant to Transmission Grid Operators, Shift Mangers and Transmission Grid Operations (TGO) Support personnel within the Oncor Transmission system.
• Maintains training records to demonstrate compliance with NERC and other regulatory agency requirements.
• Reviewing and implementing new training technologies to improve the quality and effectiveness of training programs.
• Supports compliance to North American Electric Reliability Corporation (NERC) standards requirements by preparation of self-assessments; by documentation of evidence for NERC audits and by providing Requirement Owner functions.
• Performs all essential functions and aspects of the job including any other specific job requirements.

Instructor

• Creates an exciting and enjoyable training environment.
• Creates and leads training programs that comply with company and regulation procedures.
• Provides technical instruction to TGO Control Room personnel using simulation exercises, table-top discussion and classroom training.
• Leads and evaluates the effectiveness of training programs to ensure task completion while meeting required learning objectives.
• Develops technical operational knowledge and principles of electrical theory and transmission power systems used for the TGO Control Room.

Education

• High School Diploma, GED or equivalent is required for all.
• Tech Specialist II - Applicants with an Associates or Bachelor’s degree in a technical field are encouraged to apply.
• Tech Specialist III - Applicants with a Bachelor’s or post-graduate in technical field or engineering are encouraged to apply.

Experience and Skills

Training:

• Experience using verbal, written and simulation teaching methods
• Working knowledge of and/or ability to provide procedural based training using the ADDIE (Analyze, Design, Develop, Implement, and Evaluate) model
• Excellent verbal and written communication skills
• Ability to manage and coordinate the daily training activities

In addition to the above:

Tech Specialist I - At least one year experience of training delivery and/or development experience

Tech Specialist II- Minimum three years’ experience in development and delivery of training programs

Tech Specialist III - Minimum five years’ combined experience as Transmission Operator or in development and delivery of training programs required

Power Experience

• Ability to obtain and maintain Oncor CIP (Critical Infrastructure Protection) Certification is required.

In addition to the above:

Tech Specialist I –

• Basic knowledge of electrical theory and power system operation is preferred
• Basic working knowledge of SCADA controls and operations

Tech Specialist II-

• Experience with developing standard operating procedures (SOP’s) preferred.
• Knowledge of electrical theory and power system operation required.
• Transmission Operator experience is preferred.
• Experience with Transmission Management System (TMS) is required.
• Successful candidate is preferred to obtain and maintain the NERC Operator Certification.

Tech Specialist III-

• Experience with developing standard operating procedures (SOP’s) required.
• Knowledge of electrical theory and power system operation in Transmission and/or Distribution systems is required.
• Transmission Operator experience, required.
• Experience with Transmission Management System (TMS) required.
• Successful candidate is required have and maintain NERC and ERCOT Operator Certifications.

Computer Skills

• Strong working knowledge of Microsoft Office Suite, specifically Outlook, Word, PowerPoint and Excel.

In addition to the above:

Tech Specialist II- Experience with e-learning authoring tools and learning management systems, and multimedia technology preferred

Tech Specialist III - Experience with Quality Training Systems (QTS) or Training Data Recording Applications preferred

Measures of Success

• Effectively coordinates the daily training requirements for selected group.
• Ensures documentation and reporting requirements are accurate and on time for all personnel attending all applicable training.
• Ensure trainees maintain all necessary credentials required by Oncor and regulating entities.
• Designs, develops and delivers safe, effective, relevant, technically accurate, and innovative performance-based training that meet Company needs.
• Work activities are coordinated with responsible groups to ensure current training requirements have been satisfied.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.