Training & Support Specialist (Revenue Cycle)

NYU Langone Health; New York (NY); On-site; USD 70,000 - 103,000; Full time

Job summary

NYU Langone Health is seeking a Training & Support Specialist to lead training strategies across the Revenue Cycle, including curriculum development, QA, and policy implementation. The role coordinates training content, schedules sessions, and ensures regulatory compliance across locations.

The successful candidate will deliver onboarding and ongoing education, develop professional development plans for leadership, and collaborate with teams to improve processes using Epic and related tools.

Qualifications

• Bachelor's degree in healthcare or related field or equivalent work experience.
• Four years of experience in hospital insurance billing, accounts follow-up, auditing, training or project management.
• Knowledge of Revenue Cycle processes and systems.
• Experience with Epic.
• Strong written and verbal communication for executive and staff audiences.

Responsibilities

• Onboarding: provide training and education related to application navigation during onboarding.
• Training: develop, implement and coordinate staff training; schedule classes and coordinate with departments.
• QA: report quality results to Revenue Cycle Leaders and identify training needs.
• QA: perform competency testing and identify skill refreshment areas.
• Policy: ensure policy compliance and identify training needs; monitor work quality.

Skills

Training development

Quality assurance

Revenue Cycle knowledge

Project management

Epic knowledge

Education

Bachelor's degree in healthcare or related field

Tools

Epic

Visio

PowerPoint

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health, and interact with us on LinkedIn Glassdoor Indeed Facebook X YouTube and Instagram.

Position Summary:

We have an excited opportunity to join our team as a Training & Support Specialist. In this role, the successful candidate as the Training and Support Specialist is responsible for providing training, curriculum development, project organization, and implementation, as well as quality assurance, functions across the Revenue Cycle enterprise at all locations. This position ensures consistent development and coordination of all training strategies, training policies and procedures, course content, course scheduling/coordination, and course education and certification. Responsible for all aspects of revenue cycle compliance auditing, and improvement implementation which includes documenting processes, technical analysis and training program design, testing, and final implementation. Additionally, the Training and Support Specialist is responsible for planning, developing, and directing quality assurance policies, programs, and initiatives for Revenue Cycle based on quality standards, tools, and methods to ensure the department is meeting established quality standards and government regulations.

Job Responsibilities:

Onboarding:

• Provides training and education related to application navigation, during the onboarding process for employees new to the department, in new roles or new to the organization.
• Assist in the development and facilitation of new hire on-boarding and existing hire continuing education.

Training:

• Develop, implement and coordinate staff training.
• Develop materials, schedule classes, and coordinate training with new or existing employees and other areas as needed.
• Assists with creating and implementing individual professional development plans for management-level individuals, and provides coaching to leadership on development and education for themselves and their teams.
• Perform assessment of all aspects of patient billing operations, educate and train staff, promote regulatory compliance, serve as a resource for revenue cycle compliance, process improvement, and quality assurance.
• Evaluate the performance of the operations to improve existing methods of operation and pinpoint possible training needs.
• Facilitate training programs to meet the needs of the business across the Revenue Cycle enterprise.
• Maintain training documentation/manuals and job-aides to assure the successful performance outcomes of the group.
• Monitors and assists in process and problem resolution, integrating efforts with training needs and quality monitoring.
• Coach and mentor existing and newly hired members of the team as needed.
• Develops and delivers training and education referencing performance improvement initiatives.
• Participates in system upgrades and application enhancement planning using subject matter to develop or revise training curriculum.

QA:

• Reports to Revenue Cycle Leaders quality monitoring results and any identified and/or recommended training needs and deficiencies.
• Reviews all Quality indicators to monitor trends and determine where training deficiencies exist.
• Performs competency testing and utilizes assessment tools to identify skill refreshment areas and prioritize educational needs.
• Perform high-level account review and analysis to support department and A/R management.
• Work closely with employees and supervisors to monitor the work quality in order to ensure policy compliance and identify training needs.
• Performs other duties as assigned

Minimum Qualifications:

• To qualify you must have a Education/Specialized Training/Licensure: Bachelor's degree in Healthcare or related field or equivalent work experience in Hospital Patient accounts.
• Work Experience (Years and Area): Four (4) years experience in hospital insurance billing, account follow-up, auditing, training or project management; excellent knowledge of Revenue Cycle processes and systems.
• Successful candidate will: Understand quality assurance and process improvement, and proven understanding of revenue cycle operations and technology support.
• Be knowledgeable in all end-user systems and applications relative to Revenue Cycle management for the purpose of educating and training Revenue Cycle staff on systems and operational processes.
• Have superior written and verbal communication skills including the ability to present ideas in a clear and compelling manner to both executive and staff level audiences.
• Previous experience using Epic

Preferred Qualifications:

• Project Management Certification (PMP, CAPM)
• HFMA CRCR
• Leadership and/or auditing experience
• Visio and PowerPoint.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $70,481.60 - $102,900.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.