Training & Support Specialist, PSSP & MTSS Systems

Detroit Public Schools Community District; Detroit (MI); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Telecommuting up to 20%

Benefits Eligible

Job summary

Detroit Public Schools Community District seeks a Program Associate I - Training & Support to lead training and support for PowerSchool Special Programs within the ESE Systems & Analytics team. You’ll develop guidance resources, deliver user training, and provide direct technical assistance to school staff and external providers.

You’ll build a library of job aids, keep materials current with policy changes, and collaborate with the MTSS initiative to align documentation with new workflows.

Qualifications

• Bachelor's degree from an accredited institution with a focus in education, instructional design, information systems, public administration, or a related field
• 1–2 years of experience in training development and delivery, technical support, or a closely related role, preferably in a K-12 school district or public sector
• Experience with PowerSchool Special Programs (PSSP), PowerSchool SIS, or similar student information or case management platforms (preferred)
• Familiarity with special education workflows, IEP processes, or compliance timelines (preferred)
• Experience developing job aids, reference guides, or e-learning content for technical systems (preferred)
• Knowledge of Michigan state reporting requirements and pupil accounting processes (preferred)
• Familiarity with MTSS frameworks and tiered support processes (preferred)

Responsibilities

• Develop and deliver high-quality PSSP training for all end-user populations, including school-based special education staff, ancillary providers, and contracted service providers, covering system navigation, document workflows, and compliance-related processes.
• Build and maintain a library of job aids, quick reference guides, and instructional materials that translate PSSP functionality into accessible, step-by-step guidance for users at varying levels of technical comfort.
• Update training content and guidance materials promptly when system configurations, ESE processes, or state requirements change, ensuring end users always have current, accurate information.
• Serve as the first point of contact for PSSP end-user support, fielding questions, troubleshooting common issues, and escalating technical problems that require system-level intervention to the Program Supervisor.

Skills

Training development

End-user support

Instructional design

Technical guidance

MTSS knowledge

Education

Bachelor's degree in education/instructional design/IS/public administration

Tools

PowerSchool PSSP

PowerSchool SIS

SharePoint

Job description

Detroit Public Schools Community District seeks a Program Associate I - Training & Support to lead training and support for PowerSchool Special Programs within the ESE Systems & Analytics team. You’ll develop guidance resources, deliver user training, and provide direct technical assistance to school staff and external providers.

You’ll build a library of job aids, keep materials current with policy changes, and collaborate with the MTSS initiative to align documentation with new workflows.