Training Support Specialist - Admin

Atp Flight School; Jacksonville (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits starting day one

Dental/Vision/Life Insurance

Paid holidays and PTO

Employer-paid life insurance

401(k) enrollment

Job summary

ATP Flight School seeks a Training Support Specialist to ensure a great training experience by coordinating resources and logistics for students in the Airline Career Pilot Program.

The role involves guiding students through schedules, tests, and checkrides, while coordinating with instructors and other departments to keep training on time and on budget.

Qualifications

• Customer service experience is required.
• Excellent organizational and time management skills are required.
• Outstanding verbal and written communication skills are required.
• Aviation experience and FAA Certification familiarity preferred.
• Some college coursework preferred.
• Private Pilot or Dispatcher certificate preferred.

Responsibilities

• Work in groups and one-on-one with students, proactively initiating contact and responding to needs.
• Verify student schedules are built effectively to support success.
• Coach students on scheduling or performance issues and intervene as needed.
• Complete pre-arrival calls and day 1 check-ins, and lead weekly orientations.
• Administer FAA Knowledge Tests via CATS and schedule tests and milestones.
• Coordinate with DPEs for checkride scheduling and feedback.
• Plan contingencies for weather, maintenance, or instructor limitations.
• Provide introductions to other ATP departments as required.
• Maintain student tracking and conduct housing inspections.

Skills

Customer service

Verbal and written communication

Time management

Education

Some college coursework

Private Pilot Certificate or Aircraft Dispatcher Certificate

Job description

About Us

ATP is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career. For over 35 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines.

The Role

ATP’s flight training enrollment is growing, and is seeking a Training Support Specialist for its Training Support Department. The primary responsibility will be to facilitate a great training experience for each student. This will be done by facilitating each student’s access to all the resources and logistical capabilities of ATP to complete training on-time and on-budget. The Training Support Specialist local students through the Airline Career Pilot Program and provides an element of "customer service" support along the way.

Qualifications

• Customer service-oriented work experience required
• Aviation experience, specifically an understanding of FAA Certification, preferred
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
• Some college coursework preferred
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

Responsibilities

• Works in groups and one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
• Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's.
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations
• Has intimate knowledge of program outline
• Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
• Records and updates student tracking system to reflect student success
• Conducts ATP Housing bi-weekly inspections

Benefits

ATP offers a comprehensive employee benefits program, including:

• Starting pay commensurate with experience
• Employer Paid Life Insurance
• Medical coverage (Starting day one!)
• Dental/Vision/Life Insurance (Starting day one!)
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays
• 13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)

Physical Demands

• The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ATP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.