Training Supervisor, Slots

sanmanuel; Highland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

San Manuel invites applications for a Supervisor, Training Slots. Under the direction of the Manager, Relief Floor Slots, this role leads coaching and development for Slot Department staff to boost efficiency and customer service on the gaming floor and in back-of-house areas.

The position designs and delivers training programs, conducts new employee orientation, and maintains training records. A Bachelor's degree and Slot Operations experience are required.

Qualifications

• Bachelor's Degree (or related field) required.
• Minimum 1 year experience in Slot Operations.
• Minimum 1 year as a Slot Supervisor or similar leadership role.

Responsibilities

• Oversees zone(s) of gaming machines with up to 50 employees.
• Designs and implements formalized training curriculum to improve efficiency and service.
• Conducts new employee orientation and on-the-job training.
• Ensures policy and procedure compliance through ongoing training.
• Delegates duties and communicates progress to Slot management.
• Maintains knowledge of slot machines/systems and peak device performance.

Skills

Leadership

Customer service

Communication

Mentoring

Self-motivated

Education

Bachelor's Degree

Job description

Under the direction of the Manager, Relief Floor Slots, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time. Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner.
2. Creates and implements formalized learning and training curriculum with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service; to include facilitation of learning via classes, workshops, hands-on coaching, mentoring, and coordination of peer training, (including the administrative duties to ensure course attendance). Maintains ongoing development of general training instructions, checklists, and visual aids. Maintains and updates individual and departmental training records and files.
3. Conducts new employee orientation for new Slot Department employee hires. This includes on-the-job and classroom training as well as following up on regularly planned schedules to answer employee's questions and verify job proficiencies.
4. Assists in ensuring policy and procedure compliance via continuous training for all Slot Department employees.
5. Delegates duties, including projects requiring the gathering of detailed information for meeting project deadlines. Communicates regularly with Slot management via written and verbal methods, regarding updates on current and pending projects.
6. Maintains working knowledge of slot machines and slot systems (including ticketing and accounting systems) and applies respective knowledge on an ongoing basis to ensure peak performance of up to 7,500 electronic gaming devices.
7. Maintains knowledge of current and upcoming field skills and trends by attending seminars and training sessions with regard to new training ideas or philosophies, changes in Slot Department or enterprise Policy and Procedures, and respective updates within the casino industry.
8. Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION , EXPERIENCE AND QUALIFICATIONS

• Bachelor's Degree in related field required.
• Minimum one (1) year experience in Slot Operations required.
• Minimum one (1) year experience as a Slot Supervisor or in a comparable slot operations leadership role required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Intermediate proficiency in Microsoft Word, Excel, and Outlook is required.
• Must possess an understanding of slot operations and its relation to the organization.
• Must be able to deal effectively with customers in a courteous and professional manner commanding positive results.
• Must be able to clearly communicate both verbally and in writing in English; bi-lingual preferred.
• Must possess excellent leadership and mentoring skills.
• Must be self-motivated and confident.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled gaming facility.

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and