Lead Slot Technician

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel in Highland, CA is seeking a Lead Slot Technician under the Slot Technical Supervisor to maintain peak operability of casino slot machines, oversee multiple projects, and reduce downtime. You will install, repair, and tune machines on a busy floor with attention to safety and compliance.

The role includes training the technical team, documenting repair work, and coordinating with vendors and the Gaming Commission.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum two years advanced slot technical experience.
• Ability to read schematics and document repairs and maintenance.

Responsibilities

• Install, repair, and investigate slot machine issues with vendors and Gaming Commission.
• Maintain machines to keep games operable and reduce downtime on the floor.
• Program setup options and test game accuracy for compliant operation.
• Read and write reports and emails per regulations and policies.
• Train and develop technical staff and assist with department policies.
• Lead conversion projects and coordinate with Slot Performance teams.
• Uphold safety guidelines and proper repair procedures.

Skills

Technical communication

Discretion/confidentiality

Slot machine troubleshooting

Team leadership

Problem diagnosis

Safety compliance

Electrical/mechanical repair

Time management

Documentation

Education

High school diploma or GED

Associate’s Degree in electronics or related field

Two years slot tech experience

Job description

Under the direction of the Supervisor, Slot Technical, the Lead Slot Technician is responsible for maintaining a peak level of operability for all casino slot machines, and for completing slot machine projects efficiently and accurately. The Lead Slot Technician is primarily responsible for reducing the number of machines out of service by keeping games operable to maintain maximum machine revenue and operational performance. The Lead Slot Technician works on multiple projects simultaneously to their completion, while maintaining an efficient and goal-oriented focus. The Lead Slot Technician conducts training among the technical team to ensure the transfer of knowledge and to prepare the team for future growth opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Works directly with Vendors and the Gaming Commission to install, repair, and investigate machine issues. Troubleshoots to restore faulty slot machine equipment to working order. This may include swapping failed equipment, cleaning, and/or repairing faulty machine components (for guests and other technicians). Installs, removes, converts, performs preventive maintenance, prepares slot machines, sets options, and repairs machines in an active slot floor environment.
2. Keeps all gaming machines operating at acceptable levels, including tasks such as General and advanced machine maintenance. General and advanced troubleshooting of gaming machines, components, and systems. Advanced machine repair, including specialized component repair. Diagnosis and repair of gaming machine systems communications (front and back end).
3. Programs game set-up options, (as dictated by configuration worksheets), and perform testing for accuracy to ensure games perform within selected options, assuming responsibility for such accuracy. Issues currency used for conducting slot machine operation, troubleshooting, accounting, and compliance testing.
4. Reads and writes reports and emails pertinent to Gaming Commission regulations. Follows documentation, policies, and procedures, and performs tasks with limited supervision.
5. Properly documents repair, preventive maintenance, machine prep, standard power analysis, and pre-work site surveying. Reads and translates schematic diagrams as applicable to troubleshooting and planning. Reports trends, problems, and concerns of technical and service issues related to gaming machines and related systems.
6. Assists with the development and execution of technical and service training. Train new and current employees as directed by management. Assists with the creation and implementation of department policies and procedures.
7. Interprets conversion instructions from configuration comparisons, leads conversion projects, and possesses a basic ability for planning and scheduling. Works with the Slot Performance team to ensure accuracy of machine setup.
8. Continually develop technical skills associated with the technical Slot Department operations.
9. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High school diploma or GED required. Associate’s Degree or above in electronics, networking, or related field preferred. Minimum two (2) years’ advanced slot technical experience required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Strong technical verbal and written communication skills with the ability to simplify terminology that a non-technical end user and/or senior executive can understand.
• Must have experience demonstrating the utmost discretion and confidentiality as they will have access to financial data.
• Must be able to examine gaming machines and related problems, in order to determine and execute solutions in a time-conscious manner.
• Capable of identifying and resolving problems in a timely manner; gathers and analyzes information skillfully.
• Must work well as a team member; often will be assigned as the designated team leader for projects.
• Must possess good listening and sound reasoning skills to creatively solve problems that arise.
• Needs to possess sound judgment and display a willingness to make timely decisions with as much supporting data as possible.
• Must be able to perform work duties within the safety guidelines of the company and perform repairs according to manufacturer safety recommendations and/or requirements.
• Must be able to test and repair electronic/mechanical equipment using various methods and equipment to diagnose and service such equipment.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

No Driving Responsibilities

Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled casino setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds repetitiously. Sedentary work: involves standing most of the times and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you.

We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.