Training Supervisor, Quality Assurance

Natera; Austin (TX); On-site; USD 70,700 - 88,400; Full time

Benefits offered by this job

Medical benefits

Dental/vision coverage

Life insurance

Disability insurance

Fertility benefits

401k plan

Commuter benefits

Employee referral program

Job summary

Natera in Austin, TX is seeking a Training Supervisor, Quality Assurance to lead and advance our training programs. You will collaborate with leaders and cross-functional teams to design, deliver, and monitor training that drives operational efficiency and quality.

Requirements include a Bachelor’s Degree in Life Sciences, Engineering, or equivalent; 3+ years in clinical or biotech environments; ASQ/SQA certification preferred; and strong written and verbal communication.

Qualifications

• 3+ years of work experience in Clinical Laboratory or Biotech industry preferred or a relevant combination of skills, education, and experience; 1-2 years leading small to mid-sized teams
• Bachelor’s Degree in Life Sciences, Engineering, Software or equivalent
• ASQ or SQA certification preferred

Responsibilities

• Work with leadership and cross functional teams and individuals on training processes to ensure training needs and requirements are met
• Provide training, guidance and support to employees
• Assess and monitor daily workflow to ensure timely completion of tasks
• Develop, maintain processes to further enhance the training needs within the company
• Create and revise procedures supporting the administration of training courses
• Compile key metrics of training program and run management reports
• Facilitate face-to-face training including new hire orientation, LMS administrator training, and lab training
• Act as first point of contact on technical, procedural, and policy questions
• Continually refine and improve the training curriculum based on feedback from customers and training evaluations
• Perform other duties or special projects as assigned

Skills

Technical writing

Communication

Independent worker

Organizational skills

Team collaboration

Education

Bachelor’s Degree in Life Sciences, Engineering, Software or equivalent

ASQ or SQA certification preferred

Tools

LMS

Job description

The Training Supervisor, Quality Assurance is responsible for supporting training initiatives to drive

operational efficiency and enhance workplace performance. This position is responsible for the

effective development and training for all team members. This position is responsible for assessing

developmental and process improvement needs to drive training and QA initiatives. This position is

responsible for developing and executing innovative strategies to ensure the organization has the

necessary skills and competencies to meet company business need.

Primary Responsibilities

• Work with leadership and cross functional teams and individuals on training processes to ensure training needs and requirements are met
• Provide training, guidance and support to employees
• Assess and monitor daily workflow to ensure timely completion of tasks
• Develop, maintain processes to further enhance the training needs within the company
• Create and revise procedures supporting the administration of training courses
• Compile key metrics of training program and run management reports
• Facilitate face-to-face training including new hire orientation, LMS administrator training, and lab training
• Act as first point of contact on technical, procedural, and policy questions
• Continually refine and improve the training curriculum based on feedback from customers and training evaluations
• Perform other duties or special projects as assigned

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.

The employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Just maintain a current status on Natera training requirements.

The employee must pass a post-offer criminal background check.

Qualifications

3+ years of work experience in Clinical Laboratory or Biotech industry preferred or a relevant combination of skills, education, and experience; 1-2 years leading small to mid-sized teams

Bachelor’s Degree in Life Sciences, Engineering, Software or equivalent

ASQ or SQA certification preferred

Knowledge, Skills and Abilities

• Knowledge of CLIA/CAP/NYS regulations, ISO 13485 standard and/or FDA QSRs (21 CFR 820)
• Good technical writing and communication skills
• Independent worker, a self-starter with strong organizational and planning skills
• Has an ability to be productive and successful in an intense work environment
• Has the ability to work in a team environment and cross departmentally
• Ability to organize and manage multiple priorities

Austin, TX

$70,700 - $88,400 USD

Our Opportunity

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world‑class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

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