Training Success Representative

IFMA; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

IFMA is seeking a Training Success Representative to join our Business Development & Strategic Partnerships team to help professionals advance their careers while delivering exceptional customer experiences.

You will support training and credentialing inquiries, manage orders in CRM, guide learners in online platforms, and connect prospects with the right programs. Two years in customer support or related field is required; a Bachelor’s degree is preferred; travel up to 10%.

Qualifications

• Minimum of two years of experience in customer support, customer success, sales support, training administration, or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn new systems and technologies quickly.

Responsibilities

• Deliver exceptional customer service through phone, email, and virtual interactions.
• Serve as a trusted resource for training and credentialing inquiries.
• Identify customer needs and recommend the most appropriate professional development solutions.
• Support inbound lead qualification and help connect prospects with the right programs and resources.
• Convert interest into action through proactive followup and solution-oriented engagement.
• Process orders and payments within CRM systems.
• Assist with virtual training registrations and program implementation.
• Guide learners in navigating online learning platforms and training resources.
• Ensure compliance with professional development and credentialing policies and standards.

Skills

Communication

Customer service

Organization

Education

Bachelor's degree

Tools

CRM systems

LMS

Job description

Help Professionals Advance Their Careers While Delivering Exceptional Customer Experiences

Are you passionate about helping people succeed? Do you enjoy solving problems, building relationships, and creating outstanding customer experiences? We're looking for a Training Success Representative to join our Business Development & Strategic Partnerships team.

What You’ll Do

As a Training Success Representative, you will:

• Deliver exceptional customer service through phone, email, and virtual interactions.
• Serve as a trusted resource for training and credentialing inquiries.
• Identify customer needs and recommend the most appropriate professional development solutions.
• Support inbound lead qualification and help connect prospects with the right programs and resources.
• Convert interest into action through proactive followup and solutionoriented engagement.
• Process orders and payments within CRM systems.
• Assist with virtual training registrations and program implementation.
• Guide learners in navigating online learning platforms and training resources.
• Ensure compliance with professional development and credentialing policies and standards.

What Makes You Successful

We're looking for someone who is:

• Customerfocused and passionate about helping others succeed
• An excellent communicator who can build rapport quickly
• Organized and able to manage multiple priorities in a fastpaced environment
• Resourceful, adaptable, and solutionsoriented
• A collaborative team player who enjoys contributing to shared goals
• Detailoriented and committed to delivering quality work

Qualifications

Required

• Minimum of two years of experience in customer support, customer success, sales support, training administration, or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to learn new systems and technologies quickly.

Preferred

• Bachelor's degree.
• Experience working with CRM systems, learning management systems (LMS), or online education platforms.

Why Join Us?

• Make a meaningful impact by helping professionals achieve their career goals.
• Work with a collaborative and supportive team.
• Gain exposure to professional development, credentialing, and training programs.
• Build expertise in customer success, relationship management, and business development.
• Contribute directly to customer satisfaction and organizational growth.

Additional Information

• Nonexempt position
• Minimal travel required (up to 10% domestic travel)
• Ability to occasionally lift up to 25 pounds

About IFMA

Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. Supporting more than 26,000 members in over 140 countries, For more information, visitifma.organd ourLinkedIn,YouTube,Facebook,Threads,XandSmugMugpages