Training Specialist - Operations

Independent Health; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Independent Health in Buffalo, NY is seeking a Training Specialist-Operations to design, develop, and implement training for new and existing associates. The role includes supervising new hire classes and supporting organizational initiatives.

You will lead curriculum development, deliver engaging training sessions, and assess learning outcomes while collaborating with department leaders to meet business objectives.

Qualifications

• Design and deliver high impact training programs
• Develop lesson plans and assessments
• Lead new hire training and supervision

Responsibilities

• Develop, deliver, refine, and communicate training and new hire curriculums.
• Develop and refine departmental training materials.
• Deliver skill assessments and grade them.
• Schedule and communicate new hire training.
• Communicate trainee performance to stakeholders.
• Create trainee manuals and handbooks.
• Deliver training to individuals, small groups, and large forums.
• Supervise new hire classes and manage disciplinary functions.

Skills

Training design

Facilitation

Coaching

Project management

Communication

Multitasking

Education

High school diploma or GED

Associates degree preferred

Tools

Articulate

Microsoft Office

Job description

FIND YOUR FUTURE

We’re excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Training Specialist-Operations will be responsible for design, development, and implementation of training for new and existing associates as well as supporting the training needs for organizational initiatives. In addition, the Specialist will assume supervisory responsibilities for their new hire classes.

Qualifications

• High school diploma or GED required. Associates degree preferred.
• Three (3) years of health industry operations or corporate training experience required.
• Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation.
• Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus.
• Possess strong coaching and mentoring skills.
• Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision.
• Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem‑solving and decision‑making skills.
• Ability to learn new software programs quickly and create training guides. High level knowledge of Microsoft Office suite required. Familiarity with e-learning tools (Articulate) and corporate intranets/web sites.
• Excellent oral and written communication skills.
• Local travel required. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative, and Accountable.

Essential Accountabilities

Core New Hire Training

• Develop, deliver, refine, and communicate all training and new hire curriculums.
• Develop and continually refine departmental training materials.
• Develop, deliver, and grade skill assessments.
• Schedule and communicate new hire training.
• Communicate trainee’s performance.
• Create and update trainee handbooks/manuals.
• Deliver individual, small group, and large forum training.
• Supervise new hire classes; manage disciplinary functions and timecards.

Staff Development Training and Education

• Develop, deliver, and communicate new training methods for continuous associate improvement and staff development.
• Develop and deliver departmental staff development needs.
• Work with resource coordinator to understand where staff development improvements are needed.

Update Training

• Assist in development and delivery of training on new products, benefits changes, system updates, and other information.
• Develop training materials.
• Develop, deliver, and grade skill assessments.
• Coordinate training and delivery.

Communication

• Work with departments to research new information, staff needs, training coordination, and student performance.
• Communicate and schedule training needs in conjunction with