Training Specialist II
Global-Lending-Services
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Benefits offered by this job
Job summary
GLS is seeking a Training Specialist II to lead curriculum delivery and development for our Learning & Development team at the Tempe site. You will manage training content, mentor junior staff, and ensure programs meet business needs.
You will deliver new hire and ongoing training, measure effectiveness, and partner with leadership to drive continuous improvements in learning outcomes. This role is on-site and requires collaboration across departments.
Qualifications
- Bachelor's degree required.
- Experience with curriculum development and training objectives.
- Facilitation and curriculum development using adult learning.
- Exemplary presentation skills with measurable business impact.
- Strong interpersonal and written communication skills.
- Self-directed with ability to manage multiple priorities.
- Experience delivering face-to-face coaching and feedback.
Responsibilities
- Deliver and develop training curriculum to meet stakeholders and L&D guidelines.
- Measure and report on training effectiveness.
- Support learners during and after training.
- Coach, develop, and provide feedback to learners in classroom settings.
- Build strong stakeholder partnerships for effective communication.
- Collaborate with Senior Training Specialist on training direction.
- Conduct needs analyses and maintain training curriculum.
- Manage projects within the Learning & Development portfolio.
- Assist with Training Specialist I observation and feedback.
- Serve as a key resource for site priorities and office needs.
Skills
Education
Tools
Job description
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
GLS offers the below great benefits for your amazing work!
- oCompetitive base pay and performance bonuses, dependent on role
- oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- o401K with employer match and 100% immediate vesting
- oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
- oPaid Volunteer Time Off (VTO) Annually
- oTuition Reimbursement
- oParental Leave
- oBusiness casual work environment
The Training Specialist II is responsible for training content delivery and curriculum development, with broader ownership of program outcomes. This position leads stakeholder relationships, provides mentorship and day-to-day guidance to Training Specialist I staff, delivers new hire and tenured training content, and develops and maintains training content to meet business needs.
- Deliver and develop training curriculum to meet all program stakeholders and Learning and Development team expectations and guidelines, using adult learning methodologies
- Measure and report on training effectiveness
- Support learners’ success both inside the classroom and after training has been delivered, including answering questions as learners perform daily job functions
- Coach, develop, document, and provide feedback to learners in the classroom in accordance with guidelines, engaging leadership wherever necessary, and escalating when classroom behavior issues arise
- Build strong stakeholder partnerships to drive effective communication and high-quality training outcomes
- Collaborate with Senior Training Specialist, to drive training direction including providing feedback and soliciting learner and department leadership feedback
- Work closely with stakeholders to conduct needs analyses and develop and maintain training curriculum that supports the outlined development tools and templates
- Manage projects within the Learning & Development portfolio as assigned
- Assist with Training Specialist I observation and feedback as required
- Serve as a key resource for site-specific priorities and office needs that may extend beyond the Learning & Development function to broader HR department or general office duties.
- Perform additional assignments as required by the needs of the company or as directed by management
- Bachelor's degree required
- Familiarity with Adult Learning Theory principles and Experiential Learning techniques and prior experience working with curriculum development and training objectives
- Experience working quickly and independently on projects to meet deadlines with a high degree of project success
- Facilitation and Curriculum Development experience using Adult Learning methodology to create an engaged classroom
- Must demonstrate exemplary presentation skills (design and execution) and enthusiasm for measurable business impact
- Self-directed with a track record of identifying needs, driving improvements, and evaluating their effectiveness
- Exceptional interpersonal skills with the ability to influence others, effectively manage conflict, exercise sound judgment, manage highly sensitive and confidential information, and interact at all levels within the organization
- Experience delivering face to face performance coaching and feedback aimed at changing behaviors
- Exceptional oral and written communication skills
- Proficient computer skills with working knowledge of internet and business applications such as Microsoft Office, Adobe PDF, Canva, etc.; ability to quickly learn new computer applications as required
- Curriculum Development experience with tools such as Articulate 360 preferred
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively manage multiple conflicting priorities
- Ability to think strategically and deliver tactically
- Commitment to exemplifying the organizational core values and key competencies
- This is a full-time, 100% on-site position
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
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