Training Specialist II

Global Lending Services LLC; Tempe (AZ); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay and bonuses

Medical, dental, vision insurance

401K with employer match

Paid Time Off (PTO)

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

Global Lending Services LLC in Tempe, Arizona is seeking a Training Specialist II to lead training content delivery and curriculum development, owning program outcomes and guiding staff. You will deliver new hire and ongoing training, mentor trainees, and collaborate with stakeholders to build and maintain curriculum that meets business needs.

This is a full-time, on-site role in HR. The ideal candidate has a Bachelor's degree, strong facilitation and communication skills, and experience with

Qualifications

• Bachelor's degree required.
• Familiarity with Adult Learning Theory and experiential learning principles.
• Experience delivering training on deadline with measurable impact.
• Facilitation and curriculum development using Adult Learning methodologies.
• Exemplary presentation skills and enthusiasm for business impact.
• Self-directed with ability to identify needs and drive improvements.
• Exceptional interpersonal skills to influence and manage confidential information.
• Experience delivering face-to-face coaching and feedback.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office, Adobe PDF, Canva; quick to learn new apps.
• Curriculum development experience with Articulate 360 preferred.
• Strong organizational skills with attention to detail and prioritization.
• Strategic thinker with practical delivery.
• Commitment to company values and competencies.

Responsibilities

• Deliver and develop training curriculum to meet stakeholders and Learning & Development guidelines.
• Measure and report on training effectiveness.
• Support learners in classroom and post-training.
• Coach and provide feedback to learners; escalate when needed.
• Build stakeholder partnerships for high-quality training outcomes.
• Collaborate with Senior Training Specialist on training direction.
• Conduct needs analyses and maintain curriculum per development tools.
• Manage Learning & Development projects as assigned.
• Assist Training Specialist I observations.
• Support site priorities beyond L&D within HR or office duties.

Skills

Facilitation

Curriculum Development

Adult Learning

Presentation Skills

Interpersonal Skills

Coaching

Communication

Organization

Strategic Thinking

Self-Management

Education

Bachelor's degree

Tools

Articulate 360

Job description

Training Specialist II

Tempe, Arizona

Human Resources / Full-Time / On-site

Why GLS?

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People

Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What does it mean to be a Training Specialist II at GLS?

The Training Specialist II is responsible for training content delivery and curriculum development, with broader ownership of program outcomes. This position leads stakeholder relationships, provides mentorship and day-to-day guidance to Training Specialist I staff, delivers new hire and tenured training content, and develops and maintains training content to meet business needs.

How will you drive value within the organization as a Training Specialist II?

• Deliver and develop training curriculum to meet all program stakeholders and Learning and Development team expectations and guidelines, using adult learning methodologies
• Measure and report on training effectiveness
• Support learners’ success both inside the classroom and after training has been delivered, including answering questions as learners perform daily job functions
• Coach, develop, document, and provide feedback to learners in the classroom in accordance with guidelines, engaging leadership wherever necessary, and escalating when classroom behavior issues arise
• Build strong stakeholder partnerships to drive effective communication and high-quality training outcomes
• Collaborate with Senior Training Specialist, to drive training direction including providing feedback and soliciting learner and department leadership feedback
• Work closely with stakeholders to conduct needs analyses and develop and maintain training curriculum that supports the outlined development tools and templates
• Manage projects within the Learning & Development portfolio as assigned
• Assist with Training Specialist I observation and feedback as required
• Serve as a key resource for site-specific priorities and office needs that may extend beyond the Learning & Development function to broader HR department or general office duties.
• Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful as a Training Specialist II?

• Bachelor's degree required
• Familiarity with Adult Learning Theory principles and Experiential Learning techniques and prior experience working with curriculum development and training objectives
• Experience working quickly and independently on projects to meet deadlines with a high degree of project success
• Facilitation and Curriculum Development experience using Adult Learning methodology to create an engaged classroom
• Must demonstrate exemplary presentation skills (design and execution) and enthusiasm for measurable business impact
• Self-directed with a track record of identifying needs, driving improvements, and evaluating their effectiveness
• Exceptional interpersonal skills with the ability to influence others, effectively manage conflict, exercise sound judgment, manage highly sensitive and confidential information, and interact at all levels within the organization
• Experience delivering face to face performance coaching and feedback aimed at changing behaviors
• Exceptional oral and written communication skills
• Proficient computer skills with working knowledge of internet and business applications such as Microsoft Office, Adobe PDF, Canva, etc.; ability to quickly learn new computer applications as required
• Curriculum Development experience with tools such as Articulate 360 preferred
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively manage multiple conflicting priorities
• Ability to think strategically and deliver tactically
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements

• This is a full-time, 100% on-site position
• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

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