Training Specialist - Human Services Program Representative 1

Minnesota Department of Human Services; Saint Paul (MN); Hybrid; USD 62,000 - 91,000; Full time

Job summary

The Training Specialist at Minnesota Department of Human Services leads the design, development, delivery, and maintenance of health care training related to policy, procedures, and eligibility systems used by DHS. The role drafts procedures and maintains manuals while collaborating with MN IT Services on project deliverables.

Applicants should have experience in training delivery, knowledge of METS/Maxis, and the ability to communicate complex concepts clearly.

Qualifications

• Two (2) years professional experience advising and determining eligibility for participants in public assistance or health care programs.
• Experience providing training, facilitating group presentations or similar audience based demonstrations.
• Knowledge of Minnesota Eligibility Technology System (METS) and Maxis.
• Bachelor’s degree or higher in public administration, psychology, social work, public health, education or related field may substitute for one (1) year of professional experience.

Responsibilities

• Design, develop, deliver and maintain health care training related to policy, procedures, and eligibility systems.
• Draft and update system procedures, and maintain the system procedure manual.
• Represent HCEO on MN IT Services projects to develop business requirements and project deliverables.

Skills

Training delivery

Eligibility know-how

Communication skills

Education

Bachelor’s degree or higher in public administration, psychology, social work, public health, education

Tools

METS

Maxis

Job description

Working Title: Training Specialist

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

• Job ID: 96310
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/14/2026
• Closing Date: 10/16/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $29.76 - $43.69 / hourly; $62,138 - $91,224 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Re-Posting: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position was previously announced on 8/11/26. If you already applied for this job, you do not need to reapply.

• This posting may be used to fill multiple openings***

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Training Specialist exists as a member of the Health Care Eligibility and Operations (HCEO) Education Team, to design, develop, deliver, implement and maintain health care training related to policy, procedures, and the eligibility systems currently used by the Department of Human Services (DHS) for health care.

Job Responsibilities Include:

• Responsible for design, development, implementation, delivery and maintenance of training activities, using both technology-based and classroom methodologies.
• Responsible to draft and update system procedures, and assist with regular review and maintenance of the system procedure manual.
• Represent Health Care Eligibility and Operations (HCEO) on Minnesota IT Services (MN-IT) projects to develop business requirements, draft system procedures and processes, and participate in the development of project deliverables through implementation.

Minimum Qualifications

• Two (2) years professional experience advising and determining eligibility for participants in public assistance or health care programs.
• Experience providing training, facilitating group presentations or similar audience based demonstrations.
• Knowledge of Minnesota Eligibility Technology System (METS) and Maxis.
• Bachelor’s degree or higher in public administration, psychology, social work, public health, education or related field may substitute for one (1) year of professional experience.

Preferred Qualifications

• Experience working in the Minnesota Eligibility Technology System (METS) and Maxis.
• Technical writing skills to write clear and easy-to understand instructional documents.
• Project management skills with the ability to multi-task and advance activities through-out the project timeline, as well as set goals and timelines, organize project workflows with others and monitor and evaluate accomplishments.
• Strong communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
• Strong interpersonal skills to work effectively with a variety of people in various contexts.
• Creatively problem-solve and recommend best practice solutions to meet business needs.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Contact

If you have questions about this position, contact Christina at [e-mail]

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.