Claims Sr. Quality & Training Specialist (Remote)

Lensa; Washington (District of Columbia); Remote; USD 61,000 - 89,000; Full time

Job summary

Join a leading company as a Claims Sr. Quality & Training Specialist. You will oversee the training of new staff and ensure effective claim handling in line with corporate policies. This remote role offers an opportunity to impact well-being through education and compliance, promoting a diverse and empowering workplace.

Benefits

Health/dental/vision insurance

401(k) plan

Wellness program

Employee Assistance Program

Qualifications

• 5 years minimum in Learning & Development experience.
• Excellent training and facilitation skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Deliver new hire and ongoing training.
• Create and maintain training materials.
• Administer quality programs and audits.

Skills

Training skills

Facilitation skills

Analytical skills

Problem-solving skills

Project management skills

Communication skills

Interpersonal skills

Tools

Captivate

Publisher

Word

Excel

PowerPoint

Job description

Claims Sr. Quality & Training Specialist (Remote)

Claims Sr. Quality & Training Specialist (Remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Trustmark, is seeking professionals. Apply via Lensa today!

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About The Role

This role is a dedicated training position for Claims that resides in the Knowledge Management & Customer Experience group. The primary function of this role is to train and audit new and existing staff in all products including appropriate claim handling. Ensures that claim personnel follow consistent policy interpretation, minimizes legal risks, identifies emerging trends and ensures contractual obligations are met.

This individual should have a thorough understanding of claim handling process and procedures and experience in handling claims appropriately in accordance with the corporate claim philosophy, policy provisions and appropriate state and federal laws. Assist in the evaluation and coordination of process changes and training due to new workflows, automation and/or new products. Oversee that knowledge transfer of trainees is adequate for their successful integration into the claims department, allowing them the ability to meet Key Performance Indicators (KPIs) and Service Standards. Works regularly with claims staff and managers, directors and officers of the Claim Organization to train and coach as needed based on feedback engages in dialogue with Legal, Compliance and potentially other areas of the company when modifying training and procedures. Frequently engages in dialogue with Legal, Compliance and potentially other areas of the company when modifying training and procedures.

Deliver training for various departments, create and maintain training materials.

Key Accountabilities

• Deliver new hire training.Deliver ongoing functional and professional development training
• Maintain, update and create new knowledge materials (training, procedures, processes, etc.); manage VB repository sections
• Administer quality program (audits, feedback, coaching)
• Track and administer VB-wide onboarding program
• Process improvement:track trends for input into process improvement, map processes, outline procedures, facilitate cross-functional improvement sessions
• Other duties as needed/assigned
  
  

Minimum Requirements

• Learning & Development experience – 5 years minimum
• Excellent training skills
• Excellent facilitation skills
• Strong analytical, problem-solving and interpersonal skills
• Strong project management skills
• Excellent communication skills both written and verbal
• Ability to coordinate and prioritize multiple activities simultaneously
• Experience training in a call center environment
• Experienced in various software applications such as Captivate, Publisher, Word, Excel and PowerPoint
  
  

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$61,412.00 - $88,706.00 per year

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.

At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  IT Services and IT Consulting

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