Training Specialist

Realtime Clinical Trial Management Systems; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

RealTime eClinical Solutions is seeking a Training Specialist to design and deliver advanced, scalable training programs across RealTime’s product lines. You will partner with product and customer success teams to build materials, run virtual sessions, and maintain curriculum in the RealTime University/LMS.

Ideal candidates bring 3+ years in training/curriculum development, strong communication, and the ability to translate complex tech into accessible learning content.

Qualifications

• 3+ years of training and curriculum development experience.
• Strong written and verbal communication, project management, and design thinking skills.
• Translating complex technical concepts into logical learning content.
• Extremely organized, detail-oriented, and adaptable in a fast-paced climate.
• Outstanding time management and prioritization abilities.
• Customer service-centric style and attitude.
• Strong teaching abilities and mentoring skills.
• Problem-solving abilities and adaptability.
• Attention to detail and commitment to quality assurance.
• Experience delivering live training sessions and addressing participant questions.

Responsibilities

• Master RealTime, Devana Solutions, and Complion product lines.
• Develop and maintain training materials in multiple modalities.
• Lead regular virtual training sessions with customers.
• Create and update curriculum in RealTime University/LMS.
• Train customers and internal teams on updates.
• Onboard Training/LMS Specialists with policies and product knowledge.
• Document and measure trainer program effectiveness.
• Foster a collaborative, efficient team environment.
• Coordinate with product teams on value propositions.
• Share best practices and resolve problems.
• Improve processes to serve customers and productivity.
• Maintain HIPAA compliance and protect PHI.

Skills

Communication

Project management

Design thinking

Learning content

Organization

Time management

Teaching skills

Mentoring

Problem solving

Customer focus

Education

Bachelor's degree

Tools

Camtasia

Audiate

Job description

“Be part of a company that is influential and the standard for a rapidly evolving industry!”

WHO ARE WE?

RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.

Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.

WHAT ARE WE LOOKING FOR?

The Training Specialist's primary role is to implement advanced, educational solutions that will improve our customer and internal teams' product knowledge. The Specialist will help implement the learning and deployment strategy, as well as expand existing training programs. This role will require close collaboration with our product teams and the customer success organization, as well as RealTime's valuable customers.

WHAT WILL YOU BE DOING?

• Gain and share a mastery of the RealTime, Devana Solutions, and Complion product lines.
• Partner with the customer and functional area/SMEs to develop, implement, and maintain training instructional materials in multiple modalities, including aids, videos, live/virtual instructor-led training, and online self-directed trainings to assist customers and employees in learning software functionality.
• Lead regularly scheduled virtual role-based training sessions with customers.
• Create new and improve existing curriculum within the RealTime University and/or LMS system.
• Train customers and internal teams on new systems and product updates.
• Conduct advanced onboarding training for Training/LMS Specialists, outlining training and LMS policies, procedures, product knowledge, and the company's training service strategy.
• Create, document, measure, and report on the effectiveness of a Trainer program.
• Foster a creative, positive, efficient, and collaborative team working environment.
• Work closely with all product management and customer-facing teams on the primary value proposition for new customer solutions to leverage while training various audiences
• Share best practices and contribute ideas on ways to resolve problems.
• Improve processes and procedures to serve the customer better and/or improve productivity.
• Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.

WHAT DO YOU NEED?

• 3+ years of training and curriculum development experience
• Strong written and verbal communication, project management, and design thinking skills
• Proven expertise in translating complex technical concepts into logical and digestible learning content
• Extremely organized, detail-oriented, and adaptable in a fast-paced climate
• Outstanding time management skills and the ability to prioritize work.
• Customer service-centric style and attitude
• Strong teaching abilities and mentoring skills
• Problem-solving abilities and the capacity to adapt to changing project dynamics.
• Attention to detail and commitment to quality assurance.
• Experience delivering live training sessions and effectively addressing participant questions.

WHAT SETS YOU APART?

• 2+ years of experience within the clinical research industry or medical field
• 1 + years of experience developing courses and micro learning for SaaS products.
• 2+ years of experience using eLearning authoring tools such as Camtasia and Audiate.
• Experience using a clinical trial management system.
• Bachelor's degree in science, medical, business, information technology, education, or another related field.

WHAT IS IN IT FOR YOU?

• The company sponsors health insurance, long-term disability, and life insurance.
• Unlimited Paid Time Off.
• 10 paid Holidays.
• Paid Parental Leave.
• Work Anniversary Bonus.
• Participation in the Employee of the Quarter Program.
• Monthly $100 Connectivity Stipend Reimbursement.
• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.

All successful candidates must complete and pass reference and background checks.

The desired salary must be indicated for the application to be considered.

The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.

Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility.

Thank you for your interest in RealTime eClinical Solutions.