Training Specialist

Blue Cross Blue Shield of Michigan; Lansing (MI); On-site; USD 60,000 - 95,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a skilled Training Specialist to design and facilitate operational and soft-skills training for various audiences. You will lead curriculum development, assess learning needs, and manage end-to-end training implementations with business SMEs and leaders.

You will design content, materials, and assessments, organize training events, and evaluate training effectiveness. Occasional travel may be required as part of program delivery.

Qualifications

• Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field; Master’s degree preferred.

Responsibilities

• Design and develop training plans/curriculum.
• Project manage end-to-end training implementations with business SMEs and leaders.
• Assess training needs using surveys, interviews, focus groups, observations, and documents.
• Translate training needs into appropriate training plans with content development input.
• Contribute to design and development of training content (leader/student guides, manuals, online modules, simulations).
• Update facilitator talking points and training materials to ensure accuracy.
• Organize, schedule, and monitor training events; evaluate compliance.
• Facilitate training across groups or one-on-one using ILT, eLearning, simulations, role play, and activities.
• Work with project teams as a training expert; provide input, guidance and support.
• Develop reports and manuals; help update job aids and ensure ongoing accuracy.
• Develop measures and conduct skill/knowledge checks using industry standards.
• Support annual education goals, objectives, and budget; maintain confidentiality.
• Assist in developing and implementing new policies and procedures in training area.

Skills

Public speaking

Training design

Project management

Data interpretation

Education

Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field

Master’s degree preferred

Job description

This role will focus primarily on technical training (Example: billing & policy operations, Claims and Underwriting) and soft skills training (sales & customer experience).

Overview

Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training. Topics primarily relate to operational training, processes, procedures and technologies. Provides guidance and assists in the design and development of training programs and preparation of training materials. Conducts evaluations of training and provides follow-up training to trainees as needed. Recommends training tools and formats. Works with managers and employees to identify methods of improving employee performance.

Responsibilities

• Participates in the design and development of training plans/curriculum
• Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training
• Assesses training needs using surveys, interviews, focus groups; observations, documentation review/research and consultative discussions with leaders, Business Analysts, Subject-matter experts, content development and other trainers
• Analyzes needs and translates training needs into an appropriate type of training plan working alongside content development
• Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, and workforce onboarding, and process and procedural changes
• Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks
• Assists in the development of training modules/courses, materials, and evaluations
• Updates facilitator talking points as needed
• Maintains and enhances relationships with management to develop staff including special requests from management
• Organizes, schedules and monitors training events
• Evaluates training compliance
• Facilitates training to groups or in a one-on-one setting using a variety of instructional techniques, such as instructor-led training (synchronous and asynchronous), eLearning, simulation, hands-on, lectures, role play, group discussion and activities, case studies or other required reading
• Works with minimal supervision
• Works with project teams as a training expert to provide input, guidance, and support
• Represents department on committees and projects
• Develops, prepares and/or completes necessary reports and manuals
• Reviews and helps update job aids, training materials and other content to ensure ongoing accuracy
• Develops measures, evaluates, and performs skill and knowledge checks to assess training outcomes and effectiveness of training using industry standards such as Kirkpatrick’s training evaluation Model
• Participates in development of annual education goals, objectives, and budget
• Maintains confidentiality of all information processes
• Assists in the development and implementation of new and revised policies, practices, and procedures in the training area

Qualifications

• Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field. Master’s degree preferred. Progress toward, or completion of, industry-recognized professional designation preferred. Continuous learning required, as defined by AF Group’s learning philosophy. Certification, or progress toward, highly preferred and encouraged.
• Five (5) years in an education or training environment which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation.
• Or, three (3) years’ experience working in workers’ compensation insurance with demonstrated public speaking, researching, and training skills and two (2) years education and training experience.
• Project Management Experience is required.
• Ability to travel for training for up 20% of time.