Training Specialist

Crystal Springs Inc.; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

11 company paid holidays

Paid training

Job summary

Crystal Springs Inc. is seeking a Training Specialist to identify organizational training needs and develop, deliver, and evaluate programs to enhance employee skills and company performance.

The role involves creating instructional materials, leading workshops, onboarding new staff, and ensuring the workforce remains competitive through continuous skill development aligned with company goals.

Qualifications

• Bachelor's degree preferred, or 3+ years supervisory experience or 3+ years direct support experience.
• Experience delivering training programs and onboarding staff in a human services setting.
• Ability to evaluate and adapt training to diverse learning styles and populations.

Responsibilities

• Identify organizational training needs and develop, deliver, and evaluate programs.
• Lead workshops and onboarding for new staff to improve skills and performance.
• Ensure ongoing workforce development aligns with company goals and standards.
• Become certified as an instructor in relevant safety and rights trainings.
• Participate in department meetings and internal investigations as needed.

Skills

Training delivery

Workshop facilitation

Communication

Multidisciplinary teamwork

Change management

Documentation

Education

Bachelor's degree preferred

Tools

Excel

Word

Payroll software

Job description

Why Join Crystal Springs?

Crystal Springs provides high-quality residential and educational services that support the growth and well-being of children and adults with diverse needs. We are committed to creating a safe, nurturing environment that fosters individual development and helps each individual reach their full potential. Crystal Springs team members can expect:

Impactful Work

Make a meaningful difference in the lives of children with diverse needs.

Supportive Environment

Work within a team that values collaboration, professionalism, and personal growth.

Professional Development

Access to ongoing training and opportunities for career advancement.

Comprehensive Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plans, and more. Crystal Springs is dedicated to creating a nurturing environment where people will be treated with dignity, respect, care, and compassion supporting them to achieve their greatest potential while becoming contributing members of the community.

Training Specialist at Crystal Springs

Crystal Springs is looking for a dedicated and experienced training specialist to assist with identifying organizational training needs and develops, delivers, and evaluates training programs to improve employee skills and company performance. This role involves creating instructional materials, leading workshops, onboarding new staff, and ensuring the workforce remains competitive through continuous skill development and alignment with company goals.

Essential Functions

• Contributes to the development, interpretation and implementation of standards, objectives, policies and procedures for Crystal Springs
• Participates in employee training and development with both new and existing employees
• Evaluates training needs across all disciplines in light of those standards
• Develop new or revise existing orientation and in-service programs
• Present training initiatives that take into account the various learning styles of adult based participants
• Become certified as an instructor in Heartsaver First Aid and CPR, Non-violent Crisis Intervention with Advanced Physical Skills, Basic Human Rights, & DDS Fire Safety
• Evaluate training programs by means of verbal and/or written feedback; consultation; observation
• Contribute to the enhancement of agency-wide communication by means of training initiatives as well as participation in projects
• Participate in training programs which enhance or maintain professional skills
• Participate in Department Team meetings
• Cooperate and participate in internal investigations

Personal Characteristics

• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of individuals, employees, consultants and community members.
• Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
• Ability to work as an effective change agent.
• Professional documentation and communication skills, as well as demonstrated organizational skills.
• Ability to negotiate and resolve differences.
• Ability to function under pressure in a fast-paced human service environment.
• Ability to be flexible, open and responsive to ongoing industry changes.
• Ability to articulate and communicate Crystal Springs' mission and strategic direction in a consistent and enthusiastic manner to departmental staff.
• Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.

Language/Communication Skills

• Language: English; conversational capacity in Portuguese or Spanish preferred, but not necessary.
• Reading Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations.
• Writing Skills: Ability to write clearly, professionally, and comprehensively, with use of accurate spelling, grammar, and syntax.
• Computer Skills: Ability to work comfortably within Microsoft Windows network environment and general knowledge of Excel and Word. Ability to learn and become competent in payroll and other Human Resources applications. Ability to use e-mail. Ability to work within the HCSIS network.
• Oral Skills: Ability to clearly express ideas orally, and able to meaningfully and effectively present ideas to others individually and in small or larger groups.

Environmental Conditions

Duties are performed indoors and outdoors. Some duties are performed in a rehabilitation pool.

Supervisory Responsibilities

No supervisory responsibilities
Directly responsible to and supervised by Director of Training & Development.

Other Requirements

Must hold a valid driver's license for more than one year and be ready, willing and able to drive the Company's wheelchair and/or mini vans safely according to Massachusetts driving laws; Each staff member must participate in a minimum of two hours per month in-service training to maintain compliance with state regulations and to further develop the skills necessary for continued employment and advancement.

Qualifications

A bachelor's degree in a related field is preferred but not required. The degree can be waived with 1 to 3 years of supervisory experience or at least 3 years of direct support experience supporting children or adults with developmental disabilities.

Benefits

• Benefits eligibility after 90 day waiting period and must work 30 hours or more per week to be qualify
• Medical Plans (HMO) - 70% employer paid for full-time employees
• Medical plans include HRA (Health Reimbursement Arrangement)50% of the deductible is company paid!
• Dental and Vision insurance is available
• Flexible Spending Accounts - save on medical expenses and dependent care!
• 403(b) Retirement Savings Plan - Save for your future!
• 100% Employer paid Basic Life Insurance
• 100% Employer paid AD&D and LTD - Voluntary Life and AD&D is also available
• EAP - Employee Assistance Program
• Generous Paid Time Off and Sick Time
• 11 company paid holidays
• Paid training
• Wisely Direct Deposit (get paid up to two days earlier)

Statement of Nondiscrimination:Crystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law.

License/Certification

Driver's License (Required)

Work Location

One locationAt Crystal Springs, we hire people seeking to make a difference in the lives of people with disabilities, people who are caring, compassionate, and wanting to make a difference. We believe a diverse workforce with a wide array of backgrounds, including ethnicity, race, gender and religion drives success at Crystal Springs.

Crystal Springs, Inc.38 Narrows RoadAssonet, MA 02702

Equal Opportunity Employer

Crystal Springs is an equal opportunity employer, and we are committed to creating a diverse and inclusive workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability, or any other federal, state, or local protected class.

Statement of NondiscriminationCrystal Springs, Inc. does not discriminate in any of its programs, procedures, or practices against any person on the basis of age, citizenship, color, disability, national origin, political affiliation, race, religion, sex, sexual orientation, sexual preference, veteran status, or any other characteristic protected under the law.

Employees will be expected and required to perform all essential functions with or without accommodation. Crystal Springs will make reasonable accommodation in compliance with state and federal disability laws.