Training SME & Adoption Lead (IT Change)

Integral Federal, Inc.; Tysons (VA); On-site; USD 115,000 - 138,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with immediate vesting

Paid Time Off & Holidays

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal, Inc. in Tysons, VA seeks a Training SME to oversee user training, adoption readiness, communications, and organizational change activities that support VA and related divisions in delivering secure IT solutions.

You will develop training materials, user guides, and guidance, update guides after releases, and provide SME support across product lines. Strong communication and collaboration skills and a Public Trust are required.

Qualifications

• Bachelor’s degree in computer science or IT-related field with 7-10 years' experience.
• Experience developing training materials, user guides, job aids, and functional reference documentation.
• Experience planning and executing communications campaigns for technology adoption.
• Experience supporting Agile ceremonies (Sprints, PI planning, UAT, Sprint Reviews) and aligning OCM activities with delivery cycles.
• Experience supporting onboarding, access preparation, and documentation governance.
• Excellent communication and facilitation skills for cross-functional collaboration.
• Public Trust.

Responsibilities

• Ensures VA staff, stakeholders, and end users receive clear, accurate training; are prepared for new releases; and have the documentation and communications needed to successfully adopt modernized system capabilities
• Develop training materials, user guides, and functional guidance supporting user adoption of new or enhanced capabilities.
• Update User Guides after each release to ensure new and modified features are clearly documented.
• Provide system training and functional SME support across Product Lines and environments
• Facilitate communications campaign support to adopt new features and systems.
• Identify and manage user expectations around implementation scope, business process impacts, and readiness requirements.
• Support post-release end-user engagement, customer engagement sessions, and user readiness activities
• Contribute to training materials, documentation updates, and operational knowledge transfer required at release and contract transition.
• Support transition activities by ensuring knowledge artifacts, documentation, and operational responsibilities are transferred to the Government
• Participate in planning activities such as Sprint Planning, PI Planning, UAT, and post-release activities to align training with delivery milestones
• Support implementation communication campaigns; conduct end-user engagement and field visits; ensure adoption of new features; collect feedback for continuous improvement.

Skills

Training materials development

Communications campaigns

Agile ceremonies support

Public Trust

Education

Bachelor’s Degree in computer science or IT-related field

Tools

Documentation tools

Job description

Integral Federal, Inc. in Tysons, VA seeks a Training SME to oversee user training, adoption readiness, communications, and organizational change activities that support VA and related divisions in delivering secure IT solutions.

You will develop training materials, user guides, and guidance, update guides after releases, and provide SME support across product lines. Strong communication and collaboration skills and a Public Trust are required.