Training Service (WIOA) Career Specialist

Huxford Group LLC; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Huxford Group LLC is seeking a dedicated case manager to support the Workforce Innovation and Opportunity Act (WIOA) program at Workforce Solutions Panhandle. You will interview applicants, assess needs, and connect job seekers with employment, education, and supportive services.

This role emphasizes accurate data entry, documentation, and collaboration with partners. Strong communication and organizational skills are essential, with occasional local travel and a high school diploma required.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license, acceptable driving record, auto liability insurance, and reliable transportation.
• Experience in case management or social services preferred.
• One or more years of facilitating group orientations and job search skills workshops.
• Occasional local travel may be required.

Responsibilities

• Interviews and assesses applicants to determine service strategy and employment plan.
• Maintains comprehensive case management notes and records; conducts follow-up as required.
• Completes required paperwork and performs data entry accurately and promptly.
• Explains services available and assists customers to access Workforce Solutions Panhandle programs.
• May conduct group orientations and job readiness workshops for customers.
• Works with staff and partners to deliver high-quality services.

Skills

Case management

Verbal and written communication

Data entry

Group workshops

Local travel

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Performs case management and customer outreach for the Workforce Innovation and Opportunity Act (WIOA) program. Provides a multitude of specialized services for program participants at the Workforce Solutions Panhandle office including assisting job seekers in accessing employment, education, training, and support services to succeed in the labor market. Compiles information, prepares required reports, performs accurate data entry and record keeping.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Interviews and assesses applicants to determine appropriate individual service strategy and employment plan.
• Verifies eligibility with an exceptional degree of accuracy and attention to detail.
• Enrolls eligible applicants in appropriate services and maintains customer information utilizing computer databases.
• Conducts appropriate case management for participants , such as periodic monitoring, evaluation and counseling, maintains comprehensive case management notes, and conducts follow-up as required.
• Completes required paperwork and performs data entry in a highly timely and accurate manner.
• Explains services available at Workforce Solutions Panhandle, provides information, and answers questions to facilitate delivery of services for all customers.
• May conduct group orientations, facilitate job readiness workshops and employment planning sessions for customers.
• Interviews applicants to gather information regarding work history, skills and abilities, and accurately records the information.
• Works as a team member with other Workforce Solutions Panhandle staff to meet goals and provide the highest quality service to the customer.
• Develops and maintains positive working relationships with Workforce Solutions Panhandle partners, cooperating agencies, and the private sector.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required.
• Valid drivers license, acceptable driving record, auto liability insurance, and reliable transportation.

PREFERRED QUALIFICATIONS:

• Work experience in case management, social service programs, employment, or training is required.
• Occasional local travel using personal vehicle required.
• Must possess demonstrated proficiency in both verbal and written communications, basic computer skills, and following specific guidelines.
• One or more years of experience in facilitating group orientations and job search skills workshops.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision.