Choices Snap E & T Career Specialist

Huxford Group LLC; Amarillo (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Huxford Group LLC is seeking a dedicated outreach and engagement specialist to connect prospective SNAP E&T participants with program services and orientations. You will conduct outreach by phone and mail, explain program benefits, and coordinate referrals with Career Specialists.

Responsibilities include initial assessments, eligibility support, and follow-up to reduce barriers to participation. The role emphasizes data accuracy, reporting, and collaborative work with Panhandle staff.

Qualifications

• High school diploma or equivalent.
• Work experience in case management, social service programs, employment, or training.
• Demonstrated proficiency in verbal and written communication, basic computer skills, recordkeeping, and following established guidelines and procedures.
• Valid driver's license, acceptable driving record, automobile liability insurance, and reliable transportation. Occasional local travel using a personal vehicle is required.

Responsibilities

• Conduct daily outreach to potential and incoming program participants by telephone, letters, and other approved communication methods to encourage engagement, schedule orientations, and facilitate connection to program services.
• Explain the purpose, benefits, services, and participation expectations of the Choices and SNAP E&T programs and respond to customer inquiries.
• Follow up with individuals regarding scheduled orientations, referrals, and other outreach activities to encourage participation and facilitate timely access to services.
• Facilitate Workforce Orientation for SNAP E&T and Choices applicants, (WOA), Employment Planning Sessions (EPS), job readiness workshops, or other group activities as assigned based on program needs.
• Coordinate with Career Specialists and other Workforce Solutions Panhandle staff to schedule individual orientations, facilitate customer referrals, and support the assignment of customers to appropriate staff.
• Provide information regarding available Workforce Solutions Panhandle services and connect customers with appropriate workforce center resources and partner agencies.
• Participate in outreach initiatives, community events, and other activities designed to increase program awareness and strengthen customer engagement, as assigned.
• Conduct initial customer interviews and assessments to gather relevant information, identify employment and service needs, and determine appropriate next steps.
• Assist with eligibility verification and related documentation in accordance with applicable program requirements, policies, and procedures.
• Facilitate appropriate referrals to Career Specialists and other program staff for enrollment, individualized employment planning, and ongoing case management.
• Provide limited case management and follow-up support, as assigned, to assist customers in accessing services, addressing participation barriers, and maintaining engagement with program activities.
• Maintain accurate and timely records of outreach attempts, customer contacts, orientation scheduling, referrals, follow-up activities, and other required services in designated databases and systems.
• Complete required paperwork, data entry, and case management documentation within established timeframes and in accordance with program policies and procedures.
• Utilize reports, spreadsheets, and other available information to monitor outreach activities, identify opportunities for improvement, and support program performance goals.
• Compile information and prepare required reports related to outreach, customer engagement, and other assigned program activities.
• Maintain the confidentiality and security of customer information and follow applicable documentation and recordkeeping requirements.
• Develop and maintain positive working relationships with Workforce Solutions Panhandle staff, workforce center partners, cooperating agencies, community organizations, and private-sector representatives to support referrals and service delivery.
• Work collaboratively with Career Specialists and program management to coordinate outreach efforts, communicate customer needs, and improve the transition from initial contact to program services.
• Provide professional, respectful, and responsive customer service to individuals from diverse backgrounds and circumstances.
• Work as a team member with other Workforce Solutions Panhandle staff to meet center goals and provide high-quality services to customers.
• Perform other duties as assigned.

Skills

Verbal and written communication

Basic computer skills

Recordkeeping

Following established guidelines

Driver's license

Customer service

Education

High School Diploma or equivalent

Associate or bachelor's degree in a relevant field

Job description

Performs customer outreach and engagement activities for the Choices and Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) programs to promote program awareness, facilitate customer participation, and connect individuals with appropriate workforce development services. Conducts outreach to potential and incoming program participants, coordinates orientations and referrals, and provides initial customer assessment and case management support as needed. Maintains accurate customer records, completes required documentation, compiles information, and prepares reports to support program operations and performance goals.

PRIMARY DUTIES AND RESPONSIBILITIES

Customer Outreach and Engagement

• Conduct daily outreach to potential and incoming program participants by telephone, letters, and other approved communication methods to encourage engagement, schedule orientations, and facilitate connection to program services.
• Explain the purpose, benefits, services, and participation expectations of the Choices and SNAP E&T programs and respond to customer inquiries.
• Follow up with individuals regarding scheduled orientations, referrals, and other outreach activities to encourage participation and facilitate timely access to services.
• Facilitate Workforce Orientation for SNAP E&T and Choices applicants, (WOA), Employment Planning Sessions (EPS), job readiness workshops, or other group activities as assigned based on program needs.
• Coordinate with Career Specialists and other Workforce Solutions Panhandle staff to schedule individual orientations, facilitate customer referrals, and support the assignment of customers to appropriate staff.
• Provide information regarding available Workforce Solutions Panhandle services and connect customers with appropriate workforce center resources and partner agencies.
• Participate in outreach initiatives, community events, and other activities designed to increase program awareness and strengthen customer engagement, as assigned.

Customer Assessment and Program Support

• Conduct initial customer interviews and assessments to gather relevant information, identify employment and service needs, and determine appropriate next steps.
• Assist with eligibility verification and related documentation in accordance with applicable program requirements, policies, and procedures.
• Facilitate appropriate referrals to Career Specialists and other program staff for enrollment, individualized employment planning, and ongoing case management.
• Provide limited case management and follow-up support, as assigned, to assist customers in accessing services, addressing participation barriers, and maintaining engagement with program activities.

Documentation, Reporting, and Performance

• Maintain accurate and timely records of outreach attempts, customer contacts, orientation scheduling, referrals, follow-up activities, and other required services in designated databases and systems.
• Complete required paperwork, data entry, and case management documentation within established timeframes and in accordance with program policies and procedures.
• Utilize reports, spreadsheets, and other available information to monitor outreach activities, identify opportunities for improvement, and support program performance goals.
• Compile information and prepare required reports related to outreach, customer engagement, and other assigned program activities.
• Maintain the confidentiality and security of customer information and follow applicable documentation and recordkeeping requirements.

Collaboration and Customer Service

• Develop and maintain positive working relationships with Workforce Solutions Panhandle staff, workforce center partners, cooperating agencies, community organizations, and private-sector representatives to support referrals and service delivery.
• Work collaboratively with Career Specialists and program management to coordinate outreach efforts, communicate customer needs, and improve the transition from initial contact to program services.
• Provide professional, respectful, and responsive customer service to individuals from diverse backgrounds and circumstances.
• Work as a team member with other Workforce Solutions Panhandle staff to meet center goals and provide high-quality services to customers.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.
• Work experience in case management, social service programs, employment, or training.
• Demonstrated proficiency in verbal and written communication, basic computer skills, recordkeeping, and following established guidelines and procedures.
• Valid driver's license, acceptable driving record, automobile liability insurance, and reliable transportation. Occasional local travel using a personal vehicle is required.

PREFERRED QUALIFICATIONS

• Associate or bachelor's degree in a relevant field.
• One or more years of experience facilitating group orientations, job search skills workshops, or other employment-related training.

WORKING CONDITIONS

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision.