Training & Quality Assurance Specialist (Fully Remote)

Learning Network; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Learning Network, a growing educational services company, is seeking a dedicated trainer and coach to elevate customer interactions and ensure adherence to operational standards. You will design onboarding and ongoing training modules, provide timely coaching feedback and identify performance trends, and maintain a private, distraction-free remote workspace while following a fixed Mountain Time schedule 8:30 a.m.

to 5:30 p.m.

Responsibilities

• Evaluate customer interactions and work products against operational standards.
• Design and deliver onboarding and continuous training modules.
• Provide objective, timely coaching feedback and identify performance trends.
• Fixed schedule from 8:30 a.m. to 5:30 p.m. Mountain Time, year-round.
• Maintain a private, professional, distraction-free remote workspace.

Job description

• Every assessment, training module, and coaching conversation directly contributes to operational excellence.
• Builds trust with students, families, and partners through consistent, accurate, and compassionate service.

Core Responsibilities:

• Evaluate customer interactions and work products against operational standards.
• Design and deliver onboarding and continuous training modules.
• Provide objective, timely coaching feedback and identify performance trends.
• Fixed schedule from 8:30 a.m. to 5:30 p.m. Mountain Time, year-round.
• Maintain a private, professional, distraction-free remote workspace.

Learning Network

Learning Network is a growing, innovative, and customer-centric educational services company that brings innovative education to thousands of students. The culture prioritizes service, with a supportive community of people who care about customers and colleagues.