Training & Quality Assurance Director, Facilities

Phase2 Technology; Austin (TX); On-site; USD 73,800 - 90,200; Full time

Benefits offered by this job

Health benefits

Insurance options (Vision, Dental,Life

Paid vacation and holidays

Tuition assistance

LinkedIn Learning access

Job summary

University of Texas at Austin’s Facilities Services seeks an Assistant Director for Training to manage training, quality assurance, and process improvement for custodial services. The role oversees a large team across day, evening, and weekend shifts, with occasional travel.

Responsibilities include directing training programs, developing metrics, ensuring QA standards, and coordinating with university departments.

Qualifications

• Bachelor's Degree. Relevant supervisory experience.
• Experience training frontline employees.
• Proficient in Microsoft Office, including Outlook, Teams, Excel, Word and PowerPoint.
• Demonstrated excellent verbal and written communication skills.
• Work effectively in teams and as an individual contributor.

Responsibilities

• Organize and direct subordinate staff and communicate performance metrics.
• Plan, coordinate, and evaluate training and staff development programs.
• Direct quality assurance to ensure cleaning services meet standards.
• Gather information to evaluate work processes and improve productivity.
• Maintain training records and coordinate training with university organizations.
• Train instructors and supervisory staff in training areas.

Skills

Supervisory experience

Training frontline employees

Communication skills

Teamwork

Driver's license

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

University of Texas at Austin’s Facilities Services seeks an Assistant Director for Training to manage training, quality assurance, and process improvement for custodial services. The role oversees a large team across day, evening, and weekend shifts, with occasional travel.

Responsibilities include directing training programs, developing metrics, ensuring QA standards, and coordinating with university departments.