Training & QA Manager – Onsite Child Support

Socket.dev; Knoxville (TN); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

STD, LTD

Life Insurance

Employee Assistance Program

Paid Time Off

Volunteer Time Off

On Demand Pay

Rewards Program

Job summary

Veritas-HHS seeks a Training and QA Manager to lead the training and quality assurance program for the 6th Judicial District Child Support Services office in Knoxville, TN. This full-time, in-person position runs Monday through Friday, 8am to 5pm, with pay $18.00/hr and benefits.

The role develops training materials, conducts periodic quality reviews, and supports process improvements. Minimum two years’ training and child support experience required, plus strong communication and computer

Qualifications

• Bachelor’s degree preferred.
• At least two years’ experience in child support case management or related field.
• At least two years' experience in training.
• Knowledge of current child support policy and procedures.
• Strong written and oral communication skills.
• Knowledge of computers and software (Microsoft and Adobe products).

Responsibilities

• Develops new employee training program to include onboarding and orientation, Child Support 101, Customer Service and Introduction to KAECSES.
• Develops and maintains a training plan for ongoing and refresher training such as Team Building, Sexual Harassment, Critical Thinking, Customer Service and Collections and Negotiations.
• Maintains training calendar, schedules and notifies participants and their supervisors, and coordinates all training session activities.
• Delivers group training and remedial training at management’s request.
• Develops and revises training modules and handouts.
• Works with supervisors and staff to develop desk guides.
• Monitors and evaluates training program’s effectiveness and follows up on learning objectives.
• Identifies and assesses current and future training needs in consultation with management.
• Assists as a member of the management team with SOPs.
• Oversees the office response to State Self-Assessment Reports and customer complaints.
• Conducts targeted QA reviews based on management priorities.
• Prepares and provides training reports to the management team.

Skills

Communication skills

Written and verbal communication

Computer literacy

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Adobe products

Job description

Veritas-HHS seeks a Training and QA Manager to lead the training and quality assurance program for the 6th Judicial District Child Support Services office in Knoxville, TN. This full-time, in-person position runs Monday through Friday, 8am to 5pm, with pay $18.00/hr and benefits.

The role develops training materials, conducts periodic quality reviews, and supports process improvements. Minimum two years’ training and child support experience required, plus strong communication and computer