Impactful Child Support Case Specialist - In-Person

Veritas HHS Inc; Knoxville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

STD, LTD

Life Insurance

Employee Assistance Program

Telehealth Services

Paid Time Off

Volunteer Time Off

On Demand Pay

Rewards Program

Job summary

Veritas-HHS seeks a Caseworker to join the 6th Judicial District Child Support Services office in Knoxville, TN. This full-time, in-person role involves managing caseloads to establish paternity, medical and child support orders, and ensuring obligors meet obligations.

Typical schedule is Monday–Friday, 8am–5pm. Starting wage is $16.00 per hour with benefits including health, dental, vision, 401(k), and more.

Qualifications

• Associate's degree or Paralegal Certification preferred.
• At least two years of experience in legal environment or government case processing; public contact experience preferred.
• Education can be substituted for years of experience.
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures.
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform annual reviews on assigned cases.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Skills

Communication

Teamwork

Public contact experience

Education

Associate's degree or Paralegal Certification

Job description

Veritas-HHS seeks a Caseworker to join the 6th Judicial District Child Support Services office in Knoxville, TN. This full-time, in-person role involves managing caseloads to establish paternity, medical and child support orders, and ensuring obligors meet obligations.

Typical schedule is Monday–Friday, 8am–5pm. Starting wage is $16.00 per hour with benefits including health, dental, vision, 401(k), and more.