Training Program Specialist

NC State University; Raleigh (NC); Presencial; USD 71 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Accident Plan

Paid Time Off and Other Leave Programs

Resumo da oferta

NC State University in Raleigh, NC (or Ames, IA) is seeking a Training Program Specialist to build and expand DRMS customer education, developing onboarding, scalable learning resources, and a Train-the-Trainer model for broad reach across the network.

You will lead training initiatives, deliver hands-on instruction, and equip internal teams and affiliates with tools and content to ensure high-quality education and ongoing customer success, with travel about 25%.

Qualificações

• Bachelor’s degree in a related field required.
• Experience developing structured training programs for software or technical products.
• Experience building scalable training systems (e.g., LMS platforms, certification programs, or user enablement initiatives).
• Experience delivering training to diverse audiences in multiple formats (in-person, virtual, digital).
• Ability to translate complex technical concepts into clear, practical instruction.
• Collaborative, solutions-oriented mindset with cross-team collaboration.

Responsabilidades

• Design and implement DRMS training strategy across producers, DHIA affiliates, and consultants.
• Build a scalable training system, including onboarding frameworks, certification programs, and learning infrastructure (e.g., LMS).
• Develop a structured Train-the-Trainer certification model with defined learning paths and competency standards.
• Lead development of structured training materials, including video, written guides, modules, and assessments.
• Translate complex software functionality into clear, role-based instruction.
• Partner with Support, Marketing, and subject matter experts to incorporate field knowledge and product expertise.

Conhecimentos

Structured training program design

Training delivery

Cross-team collaboration

Formação académica

Bachelor’s degree in Agriculture, Education, Animal Science, Agricultural Technology, Communications, or related field

Ferramentas

LMS

Descrição da oferta de emprego

Training Program Specialist

Dairy Records Processing

Dairy Records Management Systems (DRMS) is a trusted dairy information and decision tools provider, serving producers and consultants across the U.S. for over 65 years. As a non-profit connected to North Carolina State University and Iowa State University, DRMS delivers research-backed software, standardized data, and practical tools that help dairy professionals make informed, faster herd decisions. From the proven Dart platform to mobile tools like PocketDairy and cloud-based analytics with HerdHQ, DRMS bridges science and daily dairy life. Through deep collaboration with DHIA service affiliates, partners, and universities - and backed by exceptional, responsive customer support -, DRMS empowers informed decision-making for every herd, every day.

Wolfpack Perks and Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

As the Training Program Specialist, you will build and expand Dairy Records Management Systems’ (DRMS, www.drms.org) customer education program, helping producers, Dairy Herd Improvement Association (DHIA) service affiliates, and consultants adopt and effectively use DRMS tools. You will develop standardized onboarding, scalable learning resources, and a Train-the-Trainer certification model to create consistent, repeatable training that can reach customers across the organization’s network. In this role, you will lead key training initiatives, deliver hands-on instruction, and equip internal teams and affiliates with the tools, content, and frameworks they need to provide high-quality education and support continued customer success.

Primary responsibilities

• Design and implement DRMS’s training strategy across producers, DHIA service affiliates, and consultants.
• Build a scalable training system, including onboarding frameworks, certification programs, and learning infrastructure (e.g., LMS).
• Develop a structured Train-the-Trainer certification model with defined learning paths and competency standards.

Curriculum Development & Content Creation

• Lead development of structured training materials, including video, written guides, modules, and assessments.
• Translate complex software functionality into clear, role-based instruction aligned with how users learn and apply DRMS tools in real-world settings.
• Partner with Support, Marketing, and subject matter experts to incorporate field knowledge and product expertise into training content while aligning with DRMS messaging and communications.

Program Delivery & Field Engagement

• Lead execution of training initiatives, including onboarding programs, product rollouts, and key education efforts tied to DRMS tools.
• Deliver training across formats (in-person, virtual meetings, and digital) to support user adoption and effective system use.
• Plan and participate in training events and sessions, including scheduling, logistics, materials, and participant experience.

Program Evaluation, Metrics & Reporting

• Track training participation, engagement, and certification progress using key performance indicators (KPIs) for product adoption and user competency.
• Analyze training effectiveness using performance data, such as adoption rates, certification completion, and support patterns.
• Provide regular reporting and insights to leadership on program performance and opportunities for improvement.

In this role, you will have the opportunity to shape how Dairy Records Management Systems educates and supports its customers by creating resources, delivering training, and equipping others to provide consistent, high-quality education across the DRMS network. If you enjoy developing engaging learning experiences, building scalable training programs, and helping people use technology effectively, we welcome you to apply.

The work location for this position will be either Raleigh, NC, or Ames, IA.

Other Responsibilities

• Approximately 25% domestic travel for field visits, training delivery, and industry engagement.

Minimum Education and Experience

• Bachelor’s degree in Agriculture, Education, Animal Science, Agricultural Technology, Communications, or a related field; or an equivalent combination of education and relevant experience

Other Required Qualifications

• Demonstrated experience developing structured training programs for software or technical products
• Experience building scalable training systems (e.g., LMS platforms, certification programs, or user enablement initiatives)
• Experience delivering training to diverse audiences using multiple formats (in-person, virtual, and digital)
• Proven ability to translate complex technical concepts into clear, practical, user-focused instruction
• Demonstrated ability to work collaboratively across teams with a positive, solutions-oriented mindset and openness to feedback, adapting effectively based on input from others

Preferred Qualifications

• Background training large, distributed user groups across multiple roles or regions.
• Experience supporting software adoption and consistent use of technology tools.
• Familiarity with evaluating training effectiveness and analyzing performance metrics.
• Advanced degree or formal training in education, instructional design, or adult learning methodologies.
• Background in the dairy industry.

Required License(s) or Certification(s)

n/a

Valid NC Driver's License required: No

Commercial Driver's License required: No

Employment Details

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0

Appointment: 12 Month Recurring

Work Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.

Job Location: Raleigh, NC or Ames, IA

Commensurate with Experience ($70,735-$78,000)

Anticipated Close Date: 10/30/2026

Visa and Eligibility

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Equal Opportunity

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.