Training Manager- Healthcare Contact Center

Sagility; Westminster (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare outsourcing is seeking a Training Manager for their Contact Center. The role involves managing training programs, collaborating with various departments, and ensuring high-quality training delivery. Ideal candidates will have extensive experience in training within healthcare and possess strong leadership skills. This full-time position offers competitive benefits and the opportunity to impact the training landscape across multiple geographies.

Benefits

Medical

Dental

Vision

Life Insurance

Short-Term and Long-Term Disability

Flexible Spending Account

Life Assistance Program

401K with employer contribution

PTO and Sick Time

Tuition Reimbursement

Qualifications

• 6-8 years experience in training environment.
• Minimum of two years training on healthcare accounts.

Responsibilities

• Manage training department and deliver projects.
• Design learning strategies and ensure program deadlines.
• Conduct assessments of training programs.

Skills

Training

Healthcare

Communication

Leadership

Analytical

Education

BA/BS in Education

BA/BS in Business

BA/BS in Communications

Tools

MS Office

LMS/LXP Platforms

Job description

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Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:



Training Manager- Healthcare Contact Center



Job Description:

We are currently hiring a Training Manager to support the overall business strategy for the function and govern the same across geos along with Geo Training Leads. Partnering with Geo Leads to manage training programs and the learning experience for learners for the process across geos. Plays a lead strategic role, overseeing the creation, content, e-learning, collateral, and other training materials that will impact behavior-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models. Implement best practices in training and development activities to ensure maintenance of top-notch training programs, which implies top notch performance. Plays a highly collaborative role where he builds solid cross-functional relationships with departmental heads and management across the business spectrum.

Key areas of responsibility:

• Managing the training department for their accounts and the delivery of its projects & strategic initiatives (NHT, Refreshers and process changes).
• Primary role of leading the Training Office department and providing direction to junior management and personnel.
• Build and maintain training support systems to the team, enabling them to better execute their duties by sharpening their skills.
• Serve as an effective partner to the Training Teams, supporting the development, implementation, and delivery of Learning Solutions across geos.
• Design learning strategies to fill needs as identified through analysis and in partnership with the Geo & Central Leadership Team
• Ensure that programs meet deadlines and that they are completed within the allocated budgets.
• Plays a mentorship role to key personnel, assisting in the execution of their duties upon request, honing their skills, and getting them ready for the occupation of his position.
• Overall organizational planning and execution including resourcing, skilling, budgeting, and other performance improvements strategies.
• Participate in training solutioning during RFP and delivery life cycle
• Drives the skill development programs for the team that incorporate overall business objectives and maintains interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business’s quality standards.
• Partners with other operations, clients, L&D and HR function to determine program priorities, roll-out plans, set program deadlines, ROI and analytics.
• Collaborates with departmental heads and managers, to identify areas that require training and to develop program requirements unique to each department. He also works closely with key stakeholders in addressing gaps in the overall training management.
• Plays an analytical role where he conducts current and ongoing strategic assessments of business-wide training and development programs and initiatives.
• Ensure effective data governance, reporting and measures program delivery quality, which ensures continuous improvement, maintenance, and adjustment in training program delivery.
• Responsible for maintaining knowledge in the department, keeping it up to date with the latest training practices, trends, and technology.
  
  

Skills/experience needed to be successful:

• 6-8 years experience in training environment with a minimum of two years of experience training on healthcare related accounts.
• BA/BS in Education, Business, Communications
• Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills.
• Working knowledge of LMS/LXP Platforms
• Working knowledge of budgeting exercise for function, P&L driven
  
  

Salary: $60,0000.00 and up dependent on experience

Sagility offers competitive benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Life Assistance Program
• 401K with employer contribution
• PTO and Sick Time
• Tuition Reimbursement
  
  

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability

Location:



Work@Home USAUnited States of America

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Management, and General Business

• Industries

  Outsourcing and Offshoring Consulting

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