Senior Account Manager, Healthcare Payor Services

Imagenet LLC; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Account Executive, where you will play a pivotal role in nurturing client relationships and driving revenue growth. This dynamic position requires a proactive approach to client engagement, contract renewals, and strategy development, particularly in the healthcare BPO sector. As part of a collaborative and innovative team, you will have the opportunity to make a significant impact by implementing tailored growth strategies and ensuring client success. If you are passionate about transforming business operations and enhancing client satisfaction, this role is perfect for you.

Qualifications

• 5+ years in account management with a successful track record in revenue quotas.
• Experience in healthcare BPO, especially in claims adjudication or document management.

Responsibilities

• Achieve revenue and growth quotas through upselling Imagenet’s services.
• Maintain relationships with key client stakeholders for satisfaction and retention.

Skills

Client Engagement

Contract Renewals

Strategy Development

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Tools

Salesforce

Microsoft Office Suite

Job description

Imagenet is a leading Business Solutions Provider, offering innovative services in claims processing, document management, and contact center solutions. We help clients reduce costs and improve productivity through efficient and secure solutions tailored to their needs.

Position Overview
The Account Executive will play a key role in maintaining and growing client relationships while achieving revenue targets. The ideal candidate will excel in client engagement, contract renewals, and strategy development and demonstrate strong client management proficiency. Experience in Imagenet's core services, particularly within the healthcare BPO space, is highly desirable.

Preferably located in Tampa or Los Angeles

Key Responsibilities

1. Growth Strategy and Execution (40%)
   • Achieve assigned revenue and growth quotas through upselling and cross-selling Imagenet’s services.
   • Develop and implement tailored client growth strategies, collaborating with marketing and operations teams.
2. Client Relationship Management (30%)
   • Maintain and nurture relationships with key client stakeholders to ensure satisfaction and retention.
   • Conduct regular business reviews to align services with client needs and explore growth opportunities.
   • Serve as the primary contact for client communications, ensuring seamless service delivery.
3. Contract and SOW Management (20%)
   • Lead contract renewal negotiations in collaboration with cross-functional teams to secure client loyalty.
   • Develop and manage Statements of Work (SOW) for ongoing and new client engagements.
4. Cross-Functional Collaboration (10%)
   • Partner with operations, product teams, and other internal stakeholders to ensure client success.
   • Facilitate smooth onboarding processes for new clients, aligning with organizational goals.

Qualifications

• Minimum 5 years of experience in account management with demonstrated success in meeting revenue quotas.
• Experience in the healthcare BPO industry, particularly in claims adjudication, document management, or contact center solutions, is preferred.
• Proficiency in Salesforce and Microsoft Office Suite.
• Strong interpersonal, analytical, and problem-solving skills.
• Proven ability to manage multiple priorities in a dynamic environment.
• Located in Tampa, FL, or Los Angeles, CA, with travel required as needed.

Why Join Imagenet?
We offer an exciting opportunity to grow within a collaborative and innovative organization. Join us in transforming the future of healthcare and business operations.

COMPANY OVERVIEW:
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance, and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.