Training Manager 1

Los Alamos National Security LLC; Los Alamos (NM); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Paid time off

Relocation assistance

Retirement plan

Job summary

Los Alamos National Laboratory seeks an Operations Leader for the Technical Training Center (TTC) Training Systems and Standards. You will coordinate daily training facilities, proctor scheduling, and front-line customer service to ensure high-quality training.

Based in White Rock, NM onsite, you will oversee room scheduling, equipment readiness, and safety/compliance per DOE and LANL policies. You will partner with training organizations to deliver reliable services.

Qualifications

• Experience coordinating operations, scheduling, facilities, or training activities in a fast-paced service environment.
• Ability to lead or coordinate teams and collaborate with diverse stakeholders.
• Excellent customer service and written/verbal communication skills.
• Proficiency with Microsoft Office and learning management systems (e.g., UTrain).
• Ability to analyze data, follow procedures, and drive safety and compliance.

Responsibilities

• Oversee daily TTC operations, ensuring facilities, classrooms, and equipment support training and testing.
• Coordinate room scheduling, proctor coverage, training logistics, and operational support.
• Provide direction to staff for facilities, proctoring, and customer service.
• Monitor performance, track metrics, and implement efficiency improvements.
• Ensure compliance with LANL/DOE policies and safety standards.

Skills

Operations management

Leadership

Customer service

Communication

LMS knowledge

Microsoft Office

Education

Bachelor's degree

Tools

UTrain LMS

SharePoint

Job description

What You Will Do

This position is open for external candidates only to apply.

The Technical Training Center (TTC) Training Systems and Standards is seeking a motivated and detail-oriented leader to support daily training operations, facilities management, and proctoring services. This position is responsible for coordinating day-to-day activities across training facilities, managing proctor scheduling and coverage, and supporting customer service functions to ensure a high-quality training experience.

The selected candidate will provide operational leadership for training logistics and infrastructure, ensuring alignment with Laboratory training standards, policies, and compliance requirements. This role partners closely with training organizations and stakeholders to deliver reliable, efficient, and customer-focused training services.

Key Responsibilities

Operations Management: Oversee the daily operations of the Technical Training Center (TTC), ensuring facilities, classrooms, and equipment are prepared to support training and testing activities.

Training & Scheduling: Coordinate room scheduling, proctor coverage, training logistics, and operational support to ensure efficient and effective training delivery.

Leadership & Customer Service: Provide direction and support to staff responsible for facilities, proctoring, and front-line customer service while ensuring a positive experience for instructors, participants, and stakeholders.

Performance & Continuous Improvement: Monitor operational performance, track key metrics, identify process improvements, and implement solutions that enhance efficiency and service delivery.

Compliance & Safety: Ensure compliance with Laboratory policies, DOE requirements, and Integrated Safety Management principles while promoting a safe, secure, and professional work environment.

What You Need

Minimum Job Requirements:

Operations Experience: Experience coordinating operations, scheduling, facilities, logistics, or training activities in a fast-paced, service-oriented environment.

Leadership & Collaboration: Demonstrated ability to lead or coordinate team activities, manage competing priorities, and collaborate effectively with diverse stakeholders.

Customer Service & Communication: Excellent customer service, written, and verbal communication skills with the ability to resolve issues and build positive working relationships.

Technical & Organizational Skills: Proficiency with Microsoft Office applications and learning management systems (e.g., UTrain or similar), strong organizational skills and attention to detail.

Problem Solving & Compliance: Ability to analyze operational data, implement established procedures, exercise sound judgment, and maintain a strong commitment to safety, compliance, and continuous improvement.

Desired Qualifications

• Experience with database querying, SharePoint, or data visualization tools.
• Familiarity with DOE or other federal training environments.
• Understanding of instructional design principles or training development workflows.

Education/Experience

Position requires a Bachelor's Degree from an accredited institution; and/or, an equivalent combination of education and experience directly related to the occupation.

Work Location

The work location for this position is onsite and located in the White Rock Training Center in White Rock, NM. All work locations are at the discretion of management.

Position Commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China – including the special administrative regions of Hong Kong and Macau – as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance

Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

Eligibility requirements

To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular Position

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call 1-505-664-6947 option 2.