Training Manager

Perry's Ice Cream; Village of Akron (NY); On-site; USD 75,000 - 82,000; Full time

Job summary

Perry's Ice Cream in New York state seeks a Training Manager to lead the development of the Operations Team's training, qualification, and onboarding initiatives. You will implement training programs, manage documentation, and champion continuous improvement across manufacturing processes.

You will work closely with operations leaders to ensure compliance with safety, quality, and FSMA requirements while leveraging LMS and Red Zone data to measure progress and drive results.

Qualifications

• Associates degree required; Bachelor degree preferred in Business, Planning, Operations, Education, or Psychology.
• Experience in supply chain and manufacturing support is preferred.
• Proficient with Microsoft Office; Excel (intermediate/advanced), Word, Outlook and PowerPoint.
• Experience with Red Zone or similar manufacturing software preferred.
• Knowledge of Continuous Improvement and Lean concepts.

Responsibilities

• Coordinate Training initiatives to support the Operations Team, including selection of third party resources.
• Lead development and implementation of the Operations Training Curriculum.
• Oversee LMS usage to deliver training content across departments.
• Provide data management support using the Redzone database.
• Maintain training materials, checklists, and records of reviews.
• Support onboarding and mentoring programs for hourly team members.
• Partner with leaders on workforce planning and succession training.
• Other duties as assigned.

Skills

Analytical skills

Verbal & written communication

Project management

Organizational skills

Coaching

Facilitation

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Excel

Red Zone

Lean concepts

Job description

Overview

Job Title: Training Manager Department: Operations Support

Reports to: Plant Manager Classification: Salaried Exempt

GENERAL STATEMENT OF DUTIES:

The Training Manager leads the development of the Operations Team relating to training, qualifications, selection, documentation, and succession planning of the operations hourly team. Ensures leaders are following training guidelines and programs that promote team member engagement and success. Develops training programs that improve employee performance, retention, engagement, and morale.

Utilizes knowledge of manufacturing processes and capabilities to integrate training and performance goals to ensure team members and leaders are focused and on schedule with team member development. Manages operational data from Red Zone in support of the Operations Team in measuring and defining opportunities for achieving goals and continual improvement.

Support the production of safe, high-quality products and team member safety.

RELATIONSHIPS:

Internal: Company-wide interactions with various department leaders, teams, and team members. Including but not limited to Production, Maintenance and Engineering, and Human Resources.

External: Numerous business partners.

JOB RESPONSIBILITES (include, but are not limited to):

• Manage coordination of Training related initiatives to support the Operations Team. This will include the recommendation and selection of third party support resources.
• Lead the development and implementation of the operations Training Curriculum in partnership with Operations Leaders. This will include productivity related, safety related, and compliance with Food Safety and FSMA related requirements.
• Operational support with the implementation and utilization of Learning Management Systems (LMS), which will allow various departments to deliver training content to the workforce.
• Provide data management support with the use of the Redzone database, to include Team Member interaction and support at all levels.
• Interact with internal departments and Redzone support coaches for the identification and resolution of database related challenges.
• Administration of team member qualification and evaluation process to include maintenance of training materials and checklists, reminders & record keeping of reviews
• Active participation on corporate communication and recognition teams.
• Partners with departmental leaders in workforce planning and training to support corporate succession planning and qualified staff.
• Serve as the new hire onboarding champion. Develop onboarding curriculum and processes to ensure all team members receive a warm welcome and are set up for success beyond their first day. Champion the development of mentoring programs for hourly TM’s.
• Ownership of employee job training programming. Hands‑on coordination and development of training plans, content, delivery, and tracking methods as needed to leverage technology that match the needs of the workforce. Coordinate with supervisors and managers as needed to maintain the program and systems.
• Coordination of individual training plan delivery; interface with trainers and trainees to facilitate feedback and adjust training as needed.
• Support the development of front line supervisors through training and documentation.
• Additional responsibilities as assigned.

MINIMUM QUALIFICATIONS

• Associates degree required; Preferred Bachelor Degree, in Business, Planning, Operations, Education, or Psychology field of study.
• Experience in supply chain and manufacturing support role preferred.
• Proficient with Microsoft Office Suite; Excel (intermediate or advanced proficiency preferred), Word, Outlook and PowerPoint
• Experience with Red Zone or similar manufacturing software preferred.
• Knowledge of Continuous Improvement and Lean concepts

JOB REQUIREMENTS

• Strong analytical problem solving skills
• Confidence with education or training of Team Members on related content
• Successful track record of managing multiple projects and adapting to changing conditions
• Be results-driven achiever with excellent organizational skills
• Excellent verbal and written communications skills
• Effective group presentation, facilitation, and communication skills
• Establish and maintain effective working relationships with leaders, team members, and outside contacts
• Successful in shaping positive workplace culture in a manufacturing environment
• Ability to coach and influence at all levels in the organization
• Able to support Continuous Improvement initiatives and implementation

The anticipated annual salary range for this role is $75,000 - $82,000. Salary will be commensurate with experience level.