Training Manager

Setai Hotel Group; Miami Beach (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

The Setai Hotel Group in Miami Beach is seeking a Training Manager responsible for developing and delivering training programs that align with the company's luxury service culture and operational excellence. The role collaborates closely with departmental leaders to identify training needs and enhance guest experiences.

Ideal candidates should have hospitality operations experience, preferably in luxury hotels, along with strong presentation and coaching skills. This is a full-time management position.

Qualifications

• Hospitality operations experience is required.
• Luxury hotel experience strongly preferred.
• Previous experience in training, leadership, or HR.
• Strong presentation, coaching, and communication skills.

Responsibilities

• Develop and deliver training programs supporting service culture.
• Identify training needs and address performance gaps.
• Monitor training participation and evaluate program effectiveness.
• Provide coaching and development support to leaders.

Skills

Hospitality operations experience

Presentation and facilitation

Coaching and communication skills

Knowledge of Forbes standards

Ability to engage employees

Job description

This position does not offer relocation assistance.
The Setai does not sponsor or provide support for employment-based work visas for this role. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Position Summary

The Training Manager is responsible for developing and delivering training programs that support The Setai's luxury service culture, Forbes standards, employee development, and operational excellence. This role partners closely with department leaders to identify training needs, address performance gaps, and ensure team members are equipped to deliver exceptional guest experiences.

Key Responsibilities

• Design, coordinate, and facilitate onboarding, operational, leadership, compliance, and service excellence training programs.
• Partner with department leaders to identify development opportunities and address performance gaps.
• Promote employee engagement through effective training initiatives and continuous learning opportunities.
• Monitor training participation, maintain training records, and evaluate program effectiveness.
• Utilize guest feedback, service scores, and operational metrics to enhance training strategies and support departmental performance.
• Ensure all training activities align with The Setai's mission, values, Forbes standards, and business objectives.
• Provide coaching and development support to leaders and team members.
• Support leadership development and succession planning initiatives.
• Manage training-related expenses and resources responsibly.

Qualifications

• Hospitality operations experience is required. Candidates without hotel or hospitality operations experience will not be considered.
• Luxury hotel experience strongly preferred.
• Previous experience in training, learning and development, hotel operations, leadership, or human resources.
• Strong presentation, facilitation, coaching, and communication skills.
• Knowledge of Forbes standards and luxury hospitality service expectations preferred.
• Ability to build relationships, influence others, and engage employees at all levels of the organization.

Ideal Candidate

The ideal candidate is a hospitality professional with a strong operational background and a passion for developing talent, elevating service standards, and fostering a culture of continuous learning and excellence.

This is a management position
This is a full time position