IT Technician (Part-Time)

Evolving Solution Services

Garden Grove (CA)

On-site

USD 27,552 - 35,817

Part time

14 days+

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Benefits offered by this job

Monthly cellphone reimbursement

Paid time off

Medical, Dental & Vision insurance

Opportunities for advancement

Complimentary drinks

Team bonding / Company holiday events

Paid training

Paid Holidays

Job summary

Da Vien Coffee is seeking an IT Technician to support store technology and systems, maintaining in-store devices, network connectivity, and automation workflows. The role covers backend systems, Toast POS integrations, and cross‑location reliability in a fast-paced environment.

We value problem solving, clear communication, and the ability to document processes. This part-time, in-person position in California requires up to 50% travel between local locations and offers growth opportunities.

Qualifications

Minimum of 1 year of IT support experience required; on-site support preferred.
Associate's degree or equivalent in Information Technology, Computer Science, or a related field required; Bachelor's degree preferred
Basic understanding of IT fundamentals: hardware, software, networking concepts
Familiarity with Windows environments and ability to navigate system settings
Exposure to networking concepts including Wi-Fi setup and basic network structure
Familiarity with IP addressing and IP configuration on devices
Familiarity with Ticketing systems and ticketing best practices
Understanding of basic network troubleshooting tools and commands (e.g., command prompt, ping)
Interest or exposure to scripting, automation, or programming concepts is a plus
CompTIA A+ certification or working toward certification is a plus
Valid California driver's license (required)
Must be authorized to work in the U.S.

Responsibilities

Troubleshoot hardware, software, and network issues across retail locations
Set up and configure devices, Wi‑Fi networks, and POS-related systems
Maintain and monitor backend systems integrated with Toast POS
Diagnose connectivity issues utilizing basic network tools (e.g. ping, IP configuration)
Support documentation of systems, processes, and SOPs
Collaborate with cross-functional teams to resolve operational or technical issues
Support basic scripting or automation tasks (e.g., Power Automate workflows)
Test and deploy system updates, tools, or process improvements
Provide support to frontline teams by translating technical issues into clear, actionable steps
Monitor system performance and escalate issues when needed
Support projects to improve business processes and workflow consistency across store locations

Skills

IT support

On-site support

Problem solving

Documentation

Time management

Education

Associate's degree or equivalent in IT/CS

Bachelor's degree preferred

Tools

Windows environments

Networking concepts

IP configuration

Ticketing systems

Job description

At Da Vien Coffee, we are passionate about bringing the richness of Vietnamese coffee to the world while delivering exceptional experiences beyond the cup. Rooted in tradition, our high-quality coffee beans are handpicked from our hometown farms, offering an authentic rich bold coffee. We are looking for Fun, Energetic, and Hardworking Team Members to join our Da Vien Coffee Chain.

Job Description:

We are seeking a motivated and detail-oriented IT Technician to support our operations and systems team. In this role, you will maintain and troubleshoot the technology that powers our retail locations - from in-store devices and network connectivity to internal tools and automation workflows.

This position offers the opportunity to play a key role in supporting the technology that powers our retail operations while contributing to systems support, network reliability, and continuous process improvement in a fast‑paced, multi‑location environment.

Responsibilities, Abilities & Skills:

Troubleshoot hardware, software, and network issues across retail locations
Set up and configure devices, Wi‑Fi networks, and POS-related systems
Maintain and monitor backend systems integrated with Toast POS
Diagnose connectivity issues utilizing basic network tools (e.g. ping command, IP configuration)
Support documentation of systems, processes, and developing SOPs
Collaborate with cross‑functional teams to identify and resolve operational or technical issues
Support basic scripting or automation tasks (e.g., Power Automate workflows)
Test and deploy system updates, tools, or process improvements
Provide support to frontline teams by translating technical issues into clear, actionable steps
Monitor system performance and elevate issues when needed
Support projects to improve business processes and workflow consistency across store locations

What we expect from you:

Strong problem‑solving and logical thinking skills
Ability to follow technical direction and apply it with minimal supervision
Strong communication skills, especially when supporting non‑technical users
Detail‑oriented with the ability to document processes and track issues clearly
Ability to manage multiple tasks and adapt in a fast‑paced environment
Willingness to learn quickly and take initiative in a hands‑on environment
Ability to work independently while collaborating with cross‑functional teams
Interest in systems, automation, and improving operational efficiency

Job Type:

Part Time
In Person

Schedule Requirement:

4‑8 hour shifts
Flexible Schedule
Able to work Holidays and weekends as needed
Maximum 36 hrs. per week
Occasional overtime hours with approval as needed

Qualifications:

Minimum of 1 year of IT support experience required; experience providing on‑site technical support is preferred.
Associate's degree or equivalent in Information Technology, Computer Science, or a related field required; Bachelor's degree preferred
Basic understanding of IT fundamentals, including hardware, software, and networking concepts
Familiarity with Windows environments and ability to navigate system settings
Exposure to networking concepts, including Wi‑Fi setup and basic network structure
Familiarity with IP addressing and ability to check and interpret IP configuration on a device
Familiarity with Ticketing systems and ticketing best practices
Understanding of basic network troubleshooting tools and commands (e.g., command prompt, ping)
Interest or exposure to scripting, automation, or programming concepts is a plus
CompTIA A+ certification or currently working toward certification is a plus
Valid California driver's license (required)
Must be authorized to work in the U.S.

Travel Requirements

Up to 50% travel between company locations throughout Los Angeles and Orange Counties, based on business needs.
Ability to use a personal vehicle for business travel between company locations.
Approved business travel mileage will be reimbursed in accordance with company policy

Physical Requirements