Training Lead, Enterprise Software & Change Management

Integral Federal, Inc.; Vienna (VA); On-site; USD 130,000 - 140,000; Full time

Job summary

Integral Federal, Inc. seeks a Training Lead to deliver MISI end-user training for NCA as they transition to VA-EISS. You will develop role-based training and change-management plans for cemetery staff, schedulers, caseworkers, and support personnel.

You will translate VA-EISS workflows into instructor materials, coordinate readiness with Government and product owners, and use AI tools with SME verification to ensure accuracy, accessibility and privacy.

Qualifications

• Bachelor's degree in computer science or IT-related field with 5 years of experience.
• Experience leading enterprise software training and organizational change management in federal or regulated environments.
• Ability to translate business processes into role-specific instructional materials.
• Experience with virtual/instructor-led training, stakeholder engagement, accessibility and adoption metrics.

Responsibilities

• Coordinate launch readiness with the Government and delivery streams.
• Translate approved VA-EISS workflows into instructor materials, job aids, scenario walkthroughs and accessible self-service content.
• Coordinate training readiness, change impacts, communications and training feedback with NCA and VA Product Owners.
• Use VA-authorized AI tools to draft materials and FAQs, with SME verification for policy accuracy, accessibility and privacy.
• Measure learner readiness, completion, adoption barriers and post-cutover support needs; update content after approved releases.

Skills

Enterprise software training

Change management

Stakeholder engagement

AI-assisted content drafting

Education

Bachelor's Degree in computer science or IT related field

Tools

SME verification tools

Job description

Integral Federal, Inc. seeks a Training Lead to deliver MISI end-user training for NCA as they transition to VA-EISS. You will develop role-based training and change-management plans for cemetery staff, schedulers, caseworkers, and support personnel.

You will translate VA-EISS workflows into instructor materials, coordinate readiness with Government and product owners, and use AI tools with SME verification to ensure accuracy, accessibility and privacy.