Training Lead — Enterprise Software & Change (Federal)

Intégral; Tysons (VA); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Disability Insurance

Life Insurance

Paid Time Off

Holidays

Bonuses & Awards

Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal is seeking a Training Lead to provide MISI end-user training and change impact analysis for NCA personnel transitioning to VA-EISS from BOSS-E/MBMS. Lead the development of role-based training and materials, coordinate readiness with government and product owners, and ensure accessibility and policy accuracy.

Ideal candidates have a Bachelor’s degree in CS/IT with 5 years of related experience, federal/regulatory training leadership, and proficiency in instructor-led delivery

Qualifications

• Bachelor’s Degree in computer science or IT related degree with 5 years' experience.
• Experience leading enterprise software training and organizational change management in a federal or regulated environment.
• Ability to translate business processes and technical releases into accurate, role-specific instructional materials.
• Experience with virtual/instructor-led training, stakeholder engagement, accessibility and adoption metrics.
• Ability to review AI-produced learning content against approved source policies before use.
• Public Trust
• Preferred: Familiarity with VA/NCA; cemetery operations, eligibility or public-facing case-processing experience.
• Preferred: Instructional design and change-management credentials.

Responsibilities

• Coordinate launch readiness with the Government and delivery streams.
• Develop role-based training and change-management plans for cemetery staff, schedulers, caseworkers and support personnel.
• Translate approved VA-EISS workflows into instructor materials, job aids, scenario walkthroughs and accessible self-service content.
• Coordinate training readiness, change impacts, communications and training feedback with NCA and VA Product Owners.
• Use VA-authorized AI tools to draft materials and FAQs, with SME verification for policy accuracy, accessibility and privacy.
• Measure learner readiness, completion, adoption barriers and post-cutover support needs; update content after approved releases.

Skills

Enterprise software training

Organizational change management

Instructional design

Stakeholder engagement

AI content review

Education

Bachelors in CS/IT-related field

Job description

Integral Federal is seeking a Training Lead to provide MISI end-user training and change impact analysis for NCA personnel transitioning to VA-EISS from BOSS-E/MBMS. Lead the development of role-based training and materials, coordinate readiness with government and product owners, and ensure accessibility and policy accuracy.

Ideal candidates have a Bachelor’s degree in CS/IT with 5 years of related experience, federal/regulatory training leadership, and proficiency in instructor-led delivery