Training Lead

ASM Research, An Accenture Federal Services Company; Hartford (CT); On-site; USD 100,000 - 122,600; Full time

Job summary

ASM Research, an Accenture Federal Services Company, is seeking a Configuration Management specialist to lead CMDB operations, enforce standards, and maintain data integrity. Candidates should have a Bachelor’s degree, 4–7 years of relevant experience, and be able to obtain a SECRET security clearance.

This role involves extensive collaboration with technical and business teams to ensure effective configuration practices and data quality improvement. The compensation range for this position is $100k - $122.6k.

Qualifications

• 4–7 years of experience in configuration management or related IT operations roles.
• Ability to obtain and maintain a SECRET security clearance, U.S. citizenship required.
• Strong communication skills to coordinate across technical and business teams.

Responsibilities

• Lead day-to-day CMDB operations by establishing processes for configuration items.
• Analyze discovery feeds and drive corrective actions for data discrepancies.
• Plan and execute configuration audits and oversee remediation.

Skills

CMDB administration

ITIL concepts

Analytical skills

Stakeholder engagement

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline

Tools

ServiceNow

Job description

Key Responsibilities

• Lead day‑to‑day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy.
• Plan and execute configuration audits and certifications, compare CMDB data to actual infrastructure and application inventories, and oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support impact analysis, risk assessment, and operational decision‑making.
• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability, root cause analysis, and reporting on service impacts.
• Define, monitor, and report on CMDB data quality metrics, and partner with stakeholders to implement governance, standards, and training that sustain data integrity.
• Contribute to configuration management plans, procedures, and work instructions, aligning them with ITIL practices and enterprise policies for a regulated federal IT environment.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent relevant experience.
• 4–7 years of experience in configuration management, service management, or related IT operations roles, including hands‑on CMDB administration and data quality improvement.
• Demonstrated working knowledge of ITIL‑aligned service asset and configuration management concepts and their integration with incident, change, and problem processes.
• Experience using enterprise ITSM/CMDB platforms (such as ServiceNow or similar) to maintain CIs, manage relationships, and build operational and audit reports.
• Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.
• Strong analytical, communication, and stakeholder engagement skills, with the ability to coordinate across multiple technical and business teams.

Preferred Qualifications

• Experience supporting or leading an enterprise CMDB implementation, including discovery, service mapping, or integration with other IT operations tools.
• ITIL Foundation or higher‑level ITSM certification validating formal knowledge of configuration and related processes.
• Prior experience in a federal or highly regulated environment with documented configuration governance and audit requirements.
• Background in data quality, reporting, or metrics development focused on configuration or asset management data.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

$100k - $122.6k

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation, or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.