Training Instructor - Airport Operations

United Airlines; San Francisco (CA); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Flight privileges

401(k)

Job summary

United Airlines in San Francisco is looking for a Training Instructor for Airport Operations (onsite). This role applies learning and development practices to support Customer Service staff and enhance performance through engaging training sessions, both virtual and in-person.

You will analyze training needs, develop materials, support audits, and report findings to leaders. Up to 50% travel may be required.

Qualifications

• 1+ years of customer service or training-related work experience.
• Ability to coach and mentor employees and instructors.
• Experience delivering training in virtual and in-person settings.
• Strong facilitation and audience engagement skills.

Responsibilities

• Supports development and delivery of learning programs on-site.
• Generates data for analysis and project development.
• Conducts on-site training audits and writes executive summaries.
• Analyzes feedback and suggests program enhancements.
• Develops internal communications and draft presentations.

Skills

Customer service

Training

Facilitation

Mentoring

Learning & development

Data analysis

Delivery skills

Generative AI

Tools

Generative AI

Job description

Training Instructor - Airport Operations (Onsite)

San Francisco, California, United States

Category Corporate

Job IdSFO00005398

Human Resources and Labor Relations

Job Type
Full-Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.

Description

Minimum Qualifications:

• 1+ years of either Customer Service, Instruction, Facilitation, or relevant work experience
• Up to 50% domestic and international travel as needed
• Experience coaching and mentoring employees and fellow instructors to enhance performance and support career growth
• Demonstrated ability to facilitate engaging training sessions that improve employee performance and customer satisfaction
• Strong facilitation skills with the ability to engage learners, manage group dynamics, and deliver content effectively in both virtual and in-person settings
• Demonstrated ability to assess training needs and evaluate training effectiveness for customer service roles
• Ability to sit or stand for long periods of time
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

Preferred Qualifications:

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Qualifications

About the job:

The Training Instructor – Airport Operations will work with Customer Service employees. This role applies working knowledge and experience in learning and development to broaden capabilities. Continues to build understanding of United's training processes and employee development needs, performing various assignments in support of organizational learning strategy. Uses prescribed guidelines to analyze training situations, receiving moderate guidance in developing and implementing learning programs.

Core accountabilities / key responsibilities:

• Applies general knowledge of education principles to support development of learning material (e.g. corrective action plans for a station as a result of an audit (CAPA)).
• Provides on-site support during training with direction from team members and leaders. Supports leadership with administrative tasks associated with running their programs.
• Generate data from a variety of sources for use in analysis, models and project development
• Implements and maintains quality audit program requirements, processes, and reporting system. Conducts on-site training audits. Prepares detailed written audits and executive summaries following the completion of audits.
• Analyzes employee feedback, communicates findings to business leaders, and recommends program enhancements.
• Develop routine internal communications and draft presentations under supervision

The base pay range for this role is $70,304.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]