Training Instructor - Airport Operations (Onsite)

United Airlines; San Francisco (CA); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Parental Leave

Employee Assistance Program

Commuter benefits

Paid Holidays

Paid Time Off

401(k) Plan

Flight Privileges

Job summary

United Airlines is looking for a Training Instructor – Airport Operations to support Customer Service staff and expand capabilities through proven learning and development practices. You will help refine training processes, build programs, and support employee growth across the operation.

The role requires strong facilitation skills for both virtual and in-person settings, data-driven analysis of training impact, and reliable attendance to ensure program continuity.

Qualifications

• 1+ years of either Customer Service, Instruction, Facilitation, or relevant work experience
• Experience coaching and mentoring employees to enhance performance and growth
• Ability to facilitate training sessions that improve employee performance and customer satisfaction
• Strong facilitation skills for engaging learners in virtual and in-person settings
• Demonstrated ability to assess training needs and evaluate training effectiveness for customer service roles
• Must be able to sit or stand for long periods
• Must be legally authorized to work in the United States without sponsorship
• Reliability and punctual attendance are essential

Responsibilities

• Applies education principles to support development of learning material and corrective action plans (CAPA).
• Provides on-site training support with guidance from team members; aids leaders with program administration.
• Generates data from diverse sources for analysis, models, and project development.
• Implements and maintains quality audit program requirements and conducts on-site training audits with detailed reports.
• Analyzes employee feedback, communicates findings to leaders, and recommends program enhancements.
• Develops routine internal communications and draft presentations under supervision

Skills

Customer service

Facilitation

Training delivery

Coaching & mentoring

Virtual & in-person training

Learning & development

Data analysis

Punctuality

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Minimum Qualifications:

• 1+ years of either Customer Service, Instruction, Facilitation, or relevant work experience
• Up to 50% domestic and international travel as needed
• Experience coaching and mentoring employees and fellow instructors to enhance performance and support career growth
• Demonstrated ability to facilitate engaging training sessions that improve employee performance and customer satisfaction
• Strong facilitation skills with the ability to engage learners, manage group dynamics, and deliver content effectively in both virtual and in-person settings
• Demonstrated ability to assess training needs and evaluate training effectiveness for customer service roles
• Ability to sit or stand for long periods of time
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

Preferred Qualifications:

• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Qualifications

About the job:

The Training Instructor – Airport Operations will work with Customer Service employees. This role applies working knowledge and experience in learning and development to broaden capabilities. Continues to build understanding of United's training processes and employee development needs, performing various assignments in support of organizational learning strategy. Uses prescribed guidelines to analyze training situations, receiving moderate guidance in developing and implementing learning programs.

Core accountabilities / key responsibilities:

• Applies general knowledge of education principles to support development of learning material (e.g. corrective action plans for a station as a result of an audit (CAPA)).
• Provides on-site support during training with direction from team members and leaders. Supports leadership with administrative tasks associated with running their programs.
• Generate data from a variety of sources for use in analysis, models and project development
• Implements and maintains quality audit program requirements, processes, and reporting systems. Conducts on-site training audits. Prepares detailed written audits and executive summaries following the completion of audits.
• Analyzes employee feedback, communicates findings to business leaders, and recommends program enhancements.
• Develop routine internal communications and draft presentations under supervision

The base pay range for this role is $70,304.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]