Training Instructor

ADP, Inc.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision and dental benefits

401K retirement plan

Job summary

Neighborhood Assistance Corporation of America (NACA) is seeking a Staff Trainer/Development to design and deliver training for new hires and existing staff nationwide. You will create materials, mentor staff, and run virtual and in-person sessions to meet training needs.

The role requires analyzing staff needs, developing curricula aligned with NACA's mission, and collaborating with HR and management to improve performance and customer service.

Qualifications

• Three years or more of training experience.
• Mortgage brokerage/real estate experience preferred.
• Licensed as Mortgage Loan Originator (MLO) preferred.
• BA/BS preferred; HS diploma required.

Responsibilities

• Plan and deliver a comprehensive staff training program.
• Design and update training materials including manuals and e-learning modules.
• Conduct needs analyses and assess training needs with managers.
• Develop and implement tests on underwriting processes and tools.
• Collaborate with departments to align training with organizational goals.

Skills

Training delivery

Curriculum design

Mentoring

Customer service

Education

Bachelor's degree (BA/BS)

High School diploma

Mortgage/real estate courses (preferred)

Tools

ClassMarker

Webinar platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BENEFITS:

Excellent single/family health, vision and dental PPO with 70% employer
contribution & 401K.

EXECUTIVE SUMMARY:

With more than 25 years on the front lines of
the battle for economic justice, the Neighborhood Assistance Corporation of
America (NACA) fights on behalf of working people against predatory and
discriminatory lending practices, and ensures that its Members can build
strong, stable neighborhoods through affordable homeownership in urban and
rural areas nationwide. NACA is a high-profile organization with over two
million Members and a tremendous track record of success assisting hundreds of
thousands of homeowners and homebuyers. NACA has set the national standard for
assisting low to moderate income people achieve the dream of affordable
homeownership. NACA is growing its local offices nationwide and adding
additional staff and locations to significantly increase the number of people
and communities it serves with its extraordinary mortgage programs.

POSITION
SUMMARY:

The Staff Trainer/Development (“Trainer”) is responsible for the development and
delivery of training programs to new hires and existing staff in both classroom
settings and web-based. This includes training for NACA’s various departments and
staff in NACA’s offices nationwide .
He/she designs instructional workbook materials including hands-on
experiences, worksheets, course objectives and course agendas. The Trainer is also r esponsible for providing support through mentoring, observation and feedback. He/she identifies opportunities for and delivers virtual training events and employs rapid course development methodologies to quickly meet the staff’s training needs. The Trainer must have experience or quickly learn NACA’s Purchase program, in addition to all services and functions provided by NACA staff. The Trainer is considered the Subject Matter Expert for all staff members. He/she reports directly to a senior executive manager and works closely with the H.R. department, national management, and adheres to directions of NACA’s CEO and national management.

JOB
RESPONSIBILITIES:

Plan,
conduct, coordinate and implement a comprehensive training program for the staff.

Resource for
counselors seeking or needing additional training.

Effectively
deliver training through a variety of approaches including on-line webinars, face-to-face, one-on-one mentoring, and training the local leaders.

Learn
internal systems and processes to be a supportive resource able to field questions about a variety of underwriting topics.

Work with managers and others to reinforce the current curriculum, and continue building a training platform to focus on excellent customer service and increasing productivity.

Designs, develops and updates the training materials including manuals, desktop procedures, computer based training modules, and evaluation assessments.

Assist with the development and maintenance of policies, procedures and guidelines.

Monitor and stay current with procedural, administrative and system changes to ensure training and policies/procedures are effective, updated and consistent.

Develop a training program that is unique to NACA’s goals, values and mission statement.

Enhance staff productivity, consultative skills, understanding of the Policies and Procedures, product knowledge and available resources.

Plans, prepares, and delivers training that maintains an environment where staff are actively engaged in meaningful learning experiences.

Maintains learner records in the ClassMarker and related systems – i.e. Test scores.

Make one-on-one contact with staff for issue identification and/or resolution.

Identifies and modifies instructional resources to meet the needs of the staff with varying backgrounds and learning styles.

Assists in assessing, changing curricular needs and offering plans for improvement.

Maintains effective and efficient record keeping procedures.

Collaborates with peers to enhance the instructions and support.

Conducts needs analysis of staff to identify employee knowledge and performance gaps.

Determines appropriate solutions to achieve goals and improve employee performance.

Develops and implements tests on underwriting processes, systems, and tools.

Facilitates skill-building programs/courses supporting the development of staff.

Helps supervisors improve their interpersonal skills in order to deal effectively with employees.

Provide individualized training plans to strengthen a staff's existing skills or teach new ones.

Partners with NACA departments to determine training needs.

Establish deadlines and personal work plans.

Confer with managers and supervisors, and conduct surveys to identify and assess training needs.

Continuously reviews and evaluate training programs and best practices to remain current with the latest training material, technology-based solutions, and delivery methods and trends.

Finds new ways to be more effective in the delivery of the training to the staff. Learn new techniques to improve training facilitation skills.

Attends regular training meetings, respond to emails and phone calls to insure all training inquiries are addressed in a timely manner.

TIME DEMANDS:

This job often requires 50+ hours a week with some evening and weekend work as necessary to meet the demands of the job. The standard weekly office schedule is 8:30 a.m. to 6:30 p.m. with weekends during new hire training and other activities.

COMPENSATION:

Given the supervisory and other responsibilities, this is an exempt position. The base pay is between $55,000 and $75,000 depending on the responsibilities, experience, skills of the candidate, and other factors.

JOB QUALIFICATIONS:

EDUCATION:

B.A. or B.S. – Preferred

High School Graduate or Equivalency – Required

Mortgage and/or real estate courses – Highly Preferred

EXPERIENCE:

Three (3) years or more of training experience.

Mortgage brokerage, real estate, origination, processing and/or counseling – Highly Preferred.

Work as a NACA Mortgage Counselor – Highly Preferred.

Management/supervisory experience - Preferred.

Licensed as Mortgage Loan Originator (“MLO”) – Preferred.

CORE COMPETENCIES:

She/he is expected to have the following personal characteristics and professional experiences:

Communication: Communicate effectively orally and in writing with Members, NACA staff, community leaders, vendors etc.

Professional Skills: Detail oriented, well organized with ability to work under pressure and independently with only general supervision, demonstrating strong problem-solving skills.

Knowledge: Working knowledge of mortgage lending, real estate and financial counseling.

Leadership: Proven ability that demonstrates professionalism internally and externally. Creates a positive work environment while remaining alert to potential risks, concerns and violations.

Management: Strong supervisory and organizational skills needed to ensure staff adhere to NACA’s performance requirements and policies & procedures. Team player with ability to take direction.

Customer Service: Ability to follow-up and provide effective solutions.

Computer Skills: Strong computer skills with the ability to learn and operate new complex software.

Mission Driven: Energy and enthusiasm for NACA’s mission of community advocacy, neighborhood stabilization and fighting for economic justice. Willing and able to participate in NACA’s aggressive advocacy campaigns and activities.

For more information about NACA and its history and programs, visit www.naca.com .

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, are strongly encouraged to apply.

To follow-up and for inquiries regarding this and other positions contact NACA's HR Department at [e-mail] or call 617-250-6222.

This job description is solely for descriptive purposes and the responsibilities may change. It does not constitute a contract for employment, and all employment at NACA is at-will.