Training & Enablement Specialist

New Balance Athletics; United States; On-site; USD 71,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Online learning

Job summary

New Balance Athletics is seeking a Training & Enablement Specialist to partner with business leaders across North America to enhance performance, readiness, and adoption of learning solutions. You will guide discovery, translate complex processes into learner-centric experiences, and manage initiatives from planning through delivery.

You will design learning content, drive adoption, and measure impact while collaborating with technology teams to embed learning into the workflow.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in Learning & Development, Training, Enablement, Business Operations, Change Management, or related field.
• Strong communication, facilitation, presentation, and stakeholder management skills.
• Strong project management, organization, and prioritization abilities.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Partner with stakeholders to understand enablement needs and workflows.
• Design and deliver learning solutions including eLearning, ILT, job aids, videos, guides, and communications.
• Manage multiple enablement initiatives with planning, scope, timelines, risks, and deliverables.
• Measure learning effectiveness, adoption, and learner feedback for continuous improvement.

Skills

Communication

Facilitation

Presentation

Stakeholder management

Project management

Organization

Prioritization

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The Training & Enablement Specialist partners with business stakeholders to improve performance, readiness, and adoption through effective learning and enablement solutions. This role independently leads discovery efforts, analyzes business needs, recommends enablement approaches, and manages learning initiatives from planning through delivery. The Specialist serves as a trusted partner to stakeholders, translating complex processes, systems, and ways of working into practical learning experiences that help associates succeed. Working closely with the Training & Enablement team, this individual supports onboarding, business transformation, technology implementations, process change initiatives, and continuous learning programs across North America.

MAJOR ACCOUNTABILITIES:

Business Partnership & Discovery

• Partner with stakeholders and subject matter experts to understand business goals, workflows, challenges, and enablement needs.
• Analyze requests and recommend the most effective enablement approach, recognizing when solutions beyond training may be needed.
• Define target audiences, learning objectives, success measures, and readiness requirements.
• Build strong partnerships across business and technology teams and serve as the primary enablement contact for assigned initiatives.
• Provide recommendations that support adoption, performance improvement, and successful business outcomes.

Learning Design & Content Development

• Design and develop learning solutions including eLearning, instructor-led training, job aids, videos, facilitator guides, communications, and performance support resources.
• Translate complex business processes, systems, and technical concepts into clear, practical, learner-centered experiences.
• Apply adult learning principles and instructional design best practices to improve learner engagement and knowledge retention.
• Maintain and continuously improve learning content based on business changes, learner feedback, and performance data.

Digital Adoption & Workflow Enablement

• Design and maintain in-app guidance, walkthroughs, tooltips, and workflow-based learning experiences.
• Partner with business and technology teams to embed learning into the flow of work.
• Evaluate user feedback and adoption data to identify opportunities for continuous improvement.
• Support digital adoption strategies that drive user confidence, productivity, and sustained behavior change.

Project Management & Execution

• Manage multiple learning and enablement initiatives simultaneously, including planning, scoping, stakeholder alignment, timelines, risks, and deliverables.
• Coordinate reviews, approvals, testing, communications, and launch activities.
• Track progress and communicate status, dependencies, and recommendations to stakeholders.
• Ensure solutions are delivered on time, meet quality standards, and align with business objectives.

Training Delivery & Business Readiness

• Facilitate learning experiences, workshops, and training sessions when needed.
• Support business readiness, pilot, testing, and rollout activities for process and technology initiatives.
• Partner with project teams to prepare associates for new ways of working.
• Measure learning effectiveness, adoption, and learner feedback to identify opportunities for improvement.

REQUIREMENTS FOR SUCCESS

• Bachelor's degree or equivalent work experience.
• Experience in Learning & Development, Training, Enablement, Business Operations, Change Management, or a related field.
• Experience leading stakeholder discussions, gathering requirements, and translating business needs into practical solutions.
• Strong communication, facilitation, presentation, and stakeholder management skills.
• Strong project management, organization, and prioritization abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft 365 applications.

Boston, MA 80 Guest Street Only Pay Range: $70,600.00 - $90,500.00 - $110,400.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, t