Training Director

Paycom - ATS; Warminster Township (Bucks County); On-site; USD 90,000 - 100,000; Full time

Job summary

Delta is seeking a Senior Training Director to lead state-wide training operations in NJ and PA, ensuring accurate documentation and regulatory compliance. The role oversees staff, curriculum development, and alignment with organizational goals.

You will manage the LMS, develop new courses for RLs, ADs, and RDs, and partner with regulators to maintain high standards while advancing the company's mission and values in service delivery.

Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• Valid driver's license in state of residence.
• Five to ten (5-10) years of training experience in Human Services or related field.
• Three to five (3-5) years of supervisory experience.
• ATD Certification preferred.
• Must maintain Instructor certification in First Aid and CPR.

Responsibilities

• Provide strategic direction and oversight for all training operations across NJ and PA.
• Supervise training staff in both states, ensuring consistent delivery, documentation, and compliance.
• Develop and implement a formal, structured new-hire training program for RLs, ADs, and RDs.
• Manage the Learning Management System (LMS): build courses, track progress, and generate reports.
• Develop and maintain a unified training calendar for both states.
• Coordinate specialized sessions with Subject Matter Experts.
• Conduct needs assessments to identify skill gaps and training priorities.
• Evaluate training effectiveness and its impact on performance and KPIs.
• Participate in hiring, onboarding, and development of training staff.

Skills

Leadership

Adult Learning

Instructional Design

PowerPoint

Google Suite

Communication

Organization

Education

Bachelor's Degree

Master's Degree

Tools

LMS

HR systems

Web delivery tools

Job description

Job Details: Job Location: Warminster Office - Warminster, PA, Salary Range: $90000.00 - $100000.00 Salary/year, Mission: To enrich the lives of individuals and families through outstanding community-based supports and mutually rewarding relationships.

Values: Customer Focus, Excellence, Teamwork, Learning and Stewardship

Leadership & Oversight

• Provide strategic direction and oversight for all training operations across NJ and PA.
• Supervise training staff in both states, ensuring consistent delivery, documentation, and compliance.
• Establish a unified training vision aligned with organizational goals and regulatory requirements.
• Serve as the primary liaison with state regulatory bodies during audits, inspections, and reviews.

Training Program Development

• Develop and implement a formal, structured new-hire training program for Residential Leaders (RLs), Associate Directors (ADs), and Regional Directors (RDs).
• Design and oversee ongoing refresher and skill-building courses, delivered in homes or community centers to ensure practical, real-world application.
• Audit and refresh all existing training materials, manuals, and processes to ensure accuracy, consistency, and alignment across both states.
• Create leadership and communication training for management and emerging leaders.
• Research industry best practices and integrate them into curriculum and delivery methods.

Curriculum & Compliance

• Ensure all training content meets state licensing, regulatory, and certification standards.
• Oversee Med-Practicums, CPR/First Aid training, and other mandated competencies.
• Maintain accurate training documentation, certification records, and compliance reports.
• Manage the Learning Management System (LMS): build courses, track progress, and generate reports.

Operational Responsibilities

• Develop and maintain a unified training calendar for both states.
• Coordinate specialized sessions with Subject Matter Experts.
• Conduct needs assessments to identify skill gaps and training priorities.
• Evaluate training effectiveness and its impact on performance and KPIs.
• Support managers in developing continuous learning strategies.
• Deliver training across multiple formats, including one-on-one coaching, small groups, and large seminars.
• Participate in hiring, onboarding, and development of training staff.
• Promote ethical, professional behavior and reinforce Delta's mission and values.

Physical Demands:

• Standing Frequency: 34% - 66% weekly
• Bending/ Body Movement Frequency: 67% -100% weekly
• Floor-based Movement Frequency: 0%-33% weekly

• Demonstrated experience supervising employees and providing effective leadership and communication skills in a management capacity.
• Demonstrated experience in adult learning techniques and proficiency in effective instruction of employees. Ability to manage, develop, and support department training needs.
• Demonstrated proficiency in using Learning Management System, company HR systems, and web delivery tools as necessary.
• Proficient in PowerPoint, Google Meet/Suite, and other presentation systems.
• Proficient in the use of instructional design principles to develop new training courses, materials, and classroom activities that engage and motivate participants.
• Ability to use classroom management practices and facilitation skills to generate an interactive and positive learning experience.
• Ability to work effectively with people, facilitating their growth and development.
• Demonstrated commitment to diversity, equity and inclusion.
• Demonstrated strong facilitation, problem-solving, decision-making, leadership, coaching and team-oriented skills.
• Ability to use excellent oral and written communication skills.
• Possess strong organizational, data, and electronic file management skills.
• Possess experience in the social services/behavioral health field to develop training curriculum consistent with the company's core values and philosophy.
• Complete and pass mandated trainings including but not limited to CPR and First Aid. Must maintain Instructor certification in First Aid and CPR.
• Ability to manage, develop, and support department training needs.
• Ability to prioritize responsibilities and delegate duties to others.
• Read, write, and speak English; perform arithmetical calculations.
• Ability to use telephone, voice mail, copier, facsimile machine, computer and calculator.
• Physically assist workers in activities that involve lifting, carrying, pushing, pulling, turning and manipulating objects.
• Operate vehicles in accordance with applicable laws, insurance provider requirements and company policies and procedures.

Qualifications:

Position Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• Valid driver's license in state of residence.
• Five to ten (5-10) years of training experience in Human Services or related field.
• Three to five (3-5) years of supervisory experience.
• ATD Certification preferred.
• Must maintain Instructor certification in First Aid and CPR.