Training Delivery Specialist - YouTube - Shared (Hybrid)

Google Operations Center; Chicago (IL); On-site; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health care coverage

Parental leave (birth/moster?)

Free meals on-site

Onsite experiences

Job summary

Google Operations Center seeks a Training Delivery Specialist to design, develop, and deliver training for an email marketing and campaign operations team. You will create engaging materials, leverage LMS tools, and update content to stay current with evolving processes.

The role requires strong facilitation skills, project management, and collaboration with cross-functional teams to drive business results in a fast-paced marketing environment.

Qualifications

• 4–5 years of experience in Learning & Development, Training Management, or Marketing Operations.
• 5+ years hands-on with Marketing Automation and Email Marketing tools (MailChimp, HubSpot, Marketo, etc.).
• Technical proficiency with HTML/CSS/Frontend tools to support email templates and LMS troubleshooting.
• Ability to manage multiple projects and adapt to a fast-paced marketing environment.
• Strong cross-functional collaboration with SMEs, stakeholders, and creative teams.

Responsibilities

• Design and develop comprehensive training curricula for email marketing and campaign ops.
• Deliver training via classroom, online modules, webinars, and workshops using an LMS.
• Create assessments to measure learning outcomes and communicate value of training.
• Build and maintain relationships with operations leaders and external partners.

Skills

Learning & Development

Training Management

Marketing Operations

Agility

Collaboration

Facilitation

Strategic Thinking

Stakeholder Engagement

Tools

HTML/CSS/Frontend

MailChimp

HubSpot

Marketo

Eloqua

Marketing Cloud

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Training Delivery Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment. This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management.

The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

Curriculum Development and Content Creation

Develop and design comprehensive training curriculum for an email marketing and campaign operations builder team, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance

Training Delivery

Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI Learning impact

Assessment

Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments

Stakeholder Relationships

Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain

Qualifications

Marketing Domain Knowledge

Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation)

Project Management

Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines

Facilitation

Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement

Strategic Thinking

Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical

Minimum Qualifications

• 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations
• 5+ years of Hands-on with Marketing Automation and Email Marketing tools such as MailChimp, HubSpot, Marketo etc, preferably with certification on any of these tools
• Technical Proficiency: Practical experience on HTML/CSS/Front Development tools (React, Angular, etc.) to support email marketing templates, landing page training, or minor LMS troubleshooting
• Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals and problem solving skills
• Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results

Preferred Qualifications

• 3+ years experience with various email technology tools, a plus
• 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus
• Comfortable operating in a fast-paced, deadline-driven environment
• Certification and experience with project management methodologies and/or Instructional Design
• Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [e-mail].

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing.

With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.

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