Training Delivery Specialist

VMD Corp; United States; On-site; USD 95,000 - 125,000; Full time

Job summary

Xcelerate Solutions is seeking a Training Delivery Specialist to lead IT training initiatives for FAA IT tools, focusing on MS 365, Teams, and GenAI. The role involves designing and delivering content, mentoring learners, and coordinating training programs for government personnel.

Remote work options are available; candidate will create multimedia training materials and collaborate with training leads to ensure effective knowledge transfer. HDI certification within 30–60 days is a plus.

Qualifications

• 7+ years leading complex projects in IT/training
• Fluency with Microsoft 365 and related apps
• Ability to deliver training remotely via MS Teams/Zoom
• Create non-interactive video-based training materials
• Clear written and verbal communication
• Experience creating multimedia content with Camtasia
• Familiarity with Google Workspace helpful
• Train classes and develop on-demand job aids
• 1:1 mentoring sessions online or via phone
• Training development using ADDIE model

Responsibilities

• Deliver instructional content with resource coordination.
• Learn and share best practices in the M365 environment (remote).
• Research solutions to student questions on COTS technology.
• Coordinate follow-up with attendees for ongoing support.
• Update and store training docs in Teams/SharePoint sites.
• Manage electronic training calendar and schedule classes.
• Document training metrics (attendees, surveys, classes).
• Provide second-level support and coordinate with Helpdesks.
• Develop and coordinate IT training programs for government personnel.

Skills

Microsoft 365 fluency

Remote training delivery

Video-based training

Instructional content design

ADDIE methodology

Camtasia proficiency

Google Workspace

Mentoring sessions

Technical documentation

Interpersonal skills

Education

Master’s degree (preferred) or Bachelor’s degree

HDI certification (preferred)

Tools

Camtasia

Google Workspace

Job description

As a Vision, Mission, and Driven company, VMD has been delivering information technology solutions to the Federal government in Agile Engineering, Cybersecurity, and Critical Infrastructure Protection since 2002. Our mission has now expanded, and we have merged with Xcelerate Solutions to revolutionize end-to-end enterprise security. Together we are committed to protecting our nation’s citizens, critical infrastructure, and resources.

Why Join VMD Corp?

At VMD, now a part of Xcelerate Solutions, you have the opportunity to thrive in your career and become a Game Changer. The quality and talent of our people is what drives our success. We embrace an employee-first culture and make it a priority to provide professional development opportunities that foster career growth.

We help protect American Citizens and the nation’s most critical infrastructure by working alongside our customers and delivering game changing solutions to strengthen their missions. We believe our passion and commitment to achieve our customers' goals and solve their most critical challenges defines who we are. We don’t just dream big, we act on it – through teamwork, dedication, and resilience.

About the Mission You Will Join:

VMD is supporting a large federal contracting company with the delivery of a 10-year contract supporting the Federal Aviation Administration's (FAA) Integrated Service Center (ISC). As part of this effort, VMD is leading the IT training initiatives to engage with FAA personnel to instruct them on the use of the IT tools and technologies made available to them by the FAA. This is an important function as it ensures that FAA staff members can increase the efficiency and effectiveness of their efforts by having the knowledge needed to fully leverage these IT technologies. This training is currently focused on MS Office 365, MS Teams and GenAI tools, but will evolve to other technologies as needed.

Your Impact to the Mission: Training Delivery Specialist's responsibilities are to:

• Work with VMD's Training Development Leads to understand resources and deliver instructional content for assigned courses.
• Identify, learn, and share best practices in the M365 environment One-on-One or in a remote classroom environment.
• Research solutions to student questions regarding Commercial-Off-The-Shelf (COTS) technology (primarily Microsoft 365 and related apps).
• Coordinate follow-up with training attendees to support them in the use of COTS products.
• Regularly review and revise supporting documentation as needed and store it in the appropriate Teams or SharePoint Online site.
• Manage and administer the electronic training calendar.
• Document training metrics, such as the number of attendees in class, number of classes per month, response rates to student surveys, etc.
• Provide support for coordinating, developing, and delivering computer-related training to the user community.
• Provide second level support and coordinate training with Helpdesks.
• Provide standards, services, and guidance on IT related training programs that are designed to enable Government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.
• Other duties as assigned.

Experience Needed to Be Successful:

• 7 to 9 years of experience leading complex projects in the subject area of expertise.
• Fluency with Microsoft 365 and associated apps.
• Ability to deliver training remotely via MS Teams or Zoom, using Government Furnished Equipment (GFE) on a variety of COTS IT technologies.
• Ability to create non interactive video-based training materials
• Ability to deliver instructional content in organized and logical steps using clear and concise written and verbal communication skills.
• Experience creating multimedia content using Camtasia or other authoring tools.
• Familiarity with Google Workspace helpful.
• Train classes, ability to develop training (job) aids on demand.
• Conduct 1:1 mentoring sessions online or over the phone.
• Training development, including course design, training syllabus, building training from an instructional system design model (analysis, design, development, implementation, and evaluation (ADDIE))
• Possess thorough knowledge of appropriate hardware and software.
• Understand computer functions and related technical terminology and how they are applied in everyday business situations.
• Possess exceptional interpersonal skills and superior oral and written communication skills
• Ability to gain a Help Desk Institute (HDI) certification within 30/60 days.

Basic Qualifiers:

• Education Requirement: A Master’s degree (preferred) or a Bachelor’s degree from an accredited post‑secondary institution or program.
• Can Additional Years of Experience Substitute for Degree? Yes
• Desired Certification(s): Certification with the Help Desk Institute (HDI)
• Minimum Years of Overall Experience: 7
• Minimum Years of Specific Experience in Field: 7
• Minimum Clearance to Start: Public Trust
• Work Status Allowable: US Citizen

The Type of Person That Will Excel:

• Excellent written and verbal communication skills
• Strong interpersonal skills to facilitate effective training sessions.
• You are curious, inquisitive, and have demonstrated a constant eagerness to learn through actions.
• You have high attention to detail.
• You demonstrate personal accountability and integrity in all actions.

Travel and Telecommuting:

• Travel: None
• Telecommute Options: Yes. This is a remote work position.

Xcelerate Solutions and its subsidiaries are Equal Employment Opportunity/Affirmative Action Employers. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability. Xcelerate Solutions maintains a drug‑free workplace.