Training Delivery Specialist

Strategic Data Systems, Inc.; Little Creek (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Strategic Data Systems, Inc. seeks a Training Delivery Specialist to support Navy Call Center training at Joint Expeditionary Base Little Creek in Virginia Beach, VA. This on-site role requires delivering new hire and refresher training, developing curricula, and coaching Tier 1 personnel.

Role involves virtual and in-person training, collaborating with management, and ensuring training effectiveness. Occasional travel and flexible shift coverage (08:00–17:00 with 24/7 support) are expected.

Qualifications

• Experience organizing materials for training and education programs.
• Experience collaborating with management on onboarding and employee orientation.
• Experience tracking training activities, progress, and program effectiveness.
• Experience developing and delivering training topics in a contact center or customer service environment.

Responsibilities

• Deliver New Hire training and refresher sessions; update curriculum when needed.
• Train Tier 1 personnel across multiple topics.
• Support curriculum design and create Quick Start Guides (QSGs).
• Develop training cycles and topics for Tier 1 staff as required.
• Provide coaching and performance feedback to trainees.

Skills

Training delivery

Curriculum design

Public speaking

Team collaboration

Job description

Strategic Data Systems is an IT and Customer Service solutions provider with multiple opportunities supporting the Department of Defense. Our positions offer interesting technical challenges, competitive salaries, great benefits and the opportunity for you to receive or maintain security clearances/certifications that can enhance your career.

Training Delivery Specialist

Joint Expeditionary Base Little Creek

Virginia Beach, VA 23459

On-Site Position

24/7/365 Flexibility

Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Training Delivery Specialist who is eligible for a Secret clearance to join our growing team in Little Creek, VA.

Here’s your opportunity to support an Enterprise-level U.S. Navy Call Center responsible for developing, implementing, and overseeing new hire, employee life-cycle, and refresher training.

Trainers are responsible for the duties listed below, along with any additional tasks assigned by the SDS Training Manager:

• Deliver New Hire training and conduct refresher training sessions; during periods without active classes, review curriculum content as directed.
• Provide training to all Tier 1 personnel across a variety of learning topics.
• Support curriculum design and delivery, including the development of Quick Start Guides (QSGs).
• Develop training cycles and learning topics for Tier 1 personnel as needed.
• Provide coaching and performance feedback to trainees.
• Communicate all absences, tardiness, or early departures—scheduled or unscheduled—to the Training Lead and/or Manager via email, phone, or designated communication channels.
• Review training content and provide direct feedback to the Training Lead and/or Manager.
• When not actively training, provide support to the primary trainer as needed.
• Develop E-learning courses via Verint.
• Assist with the completion and/or troubleshooting of Required Annual Trainings for all Tier 1 personnel.
• Ability to train virtually and in-person

Requirements:

• Experience with administering and organizing materials for training and educational programs.
• Experience in collaborating with management on on‑the‑job training and employee orientation.
• Experience with maintaining records of training activities, tracking employee progress, and monitoring program effectiveness.
• Experience with developing and delivering training topics within a contact center or customer service environment.
• Must exhibit strong presentation skills with experience as a lecturer and/or facilitator
• Experience with memorizing material and delivering training confidently.
• Current employees must have strong adherence, performance, and attendance records.
• Coachable, with a willingness to learn.
• Team‑oriented and solutions‑focused.
• Ability to work generally a 0800–1700 shift.
  • Shift may change based on training needs.
  • Must be able to support a 24/7 operation and flex shift as needed.
• Ability to travel as needed.
• Self‑starter with strong initiative.

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.