Training Coordinator - (Technology Applications)

City of Houston; Houston (TX); On-site; USD 71,000 - 83,000; Full time

Job summary

City of Houston’s Center for Public Leadership and Learning seeks a Training Coordinator to deliver MS365 training across Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot. You will translate complex systems into clear, user-friendly steps and create practical job aids and quick reference guides for adult learners.

You will collaborate with system owners, SMEs, and the Learning Experience Team to align training with objectives, measure outcomes, and ensure accessibility and

Qualifications

• Requires a bachelor’s degree in Psychology, Education, Personnel Management, or a related field.
• Four years of professional personnel experience involving training in a formal classroom and/or curriculum development for adult learners.
• Experience creating accessible learning solutions.

Responsibilities

• Deliver training on MS365 tools and related apps to support day-to-day work.
• Translate technical systems into clear, step-by-step training for end users.
• Develop training materials such as job aids and quick reference guides.
• Partner with system owners and SMEs to keep training current with updates.
• Simplify complex concepts for non-technical audiences and adapt to learning styles.
• Design accessible, inclusive technology-enabled learning experiences.

Skills

MS365 Training

Adult Learning

Curriculum Development

Presentation Skills

Stakeholder Collaboration

Accessibility in Learning

Education

Bachelor’s degree in Psychology, Education, Personnel Management, or related field

Tools

Microsoft 365

Power BI

Copilot

Excel

Word

PowerPoint

Teams

Planner

Lists

Job description

TRAINING COORDINATOR - (Technology Applications)

Salary: $70,668.00 - $83,096.00 Annually

Location: Houston, TX

Job Type: Full Time

Department: HUMAN RESOURCES

Division: HRD-CENTER FOR PUBLIC LEADERSHIP AND LEARNING

POSITION OVERVIEW

The Center for Public Leadership & Learning (CPLL), a division of the City’s Human Resources Department, is comprised of talented and passionate learning leaders positioned to become the premier leader in government training by cultivating public service professionals and organizations through transformational learning solutions. We are driven by our commitment to help our workforce of over 21,000 employees ignite their passion to serve, be empowered through learning, and advance their performance. We are not just creating a learning center—we’re setting the standard for what premier government training looks like!

CPLL is seeking a creative and engaged Learning Designer to join our dedicated team of professionals. The Learning Experience Team focuses on the development of learner-centric and high-impact customized learning solutions designed for multiple delivery formats, tech-enabled learning environments, and tailored to specific organizational or departmental needs. We believe in empowering our team to innovate, grow, and drive our vision forward. If you are a strategic thinker who thrives in a fast-paced, transformative environment, CPLL is the place for you!

The Technology Training Coordinator will be responsible for:

• Deliver training on business tools such as the entire MS365 Technology Applications ecosystem, including Microsoft Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot, to support day‑to‑day work and data use.
• Translate technical systems and processes into clear, step‑by‑step training for end users.
• Develop practical training materials (e.g., job aids, quick reference guides) that reflect real workflows.
• Partner with system owners and subject matter experts to stay current on system updates and training needs.
• Experience training others on software, systems, or technical processes.
• Ability to simplify technical concepts for non‑technical audiences.
• Ability to quickly learn new technologies, systems, and applications to create and facilitate interactive, hands‑on technical training both in‑person and online to adult learners.
• Ability to translate complex steps and processes into easily understandable learning concepts and simplified learner usability for all learning styles and formats.
• Understanding of creating accessibility in learning design and technology.
• Partnering with stakeholders, subject matter experts (SMEs), graphic designers, and trainers on learner needs analysis, learning objectives, instructional strategies, delivery, measurable outcomes, and evaluation of learning solutions.
• Meeting individual performance metrics and goals while modeling behavior‑based competencies.
• Collaborating with CPLL team members in the pursuit of the overall mission and continuously exploring new, innovative trends to improve the City’s learning ecosystem.

Working Conditions

Standing while facilitating in‑person training sessions. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.

MINIMUM REQUIREMENTS

Educational Requirements: Requires a bachelor’s degree in Psychology, Education, Personnel Management, or a related field.

Experience Requirements: Four years of professional personnel experience involving training in a formal classroom and/or the development of curriculum and lesson plans for adult learners are required. Pertinent training experience at the professional level may be substituted for the above educational requirement on a year‑for‑year basis.

License: None.

PREFERENCES

Highly desired candidates will have:

• Advanced proficiency with Microsoft 365 applications and experience training users across productivity, collaboration, data, and AI‑enabled tools, including Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot.
• Microsoft certifications or other recognized credentials related to Microsoft 365, data analytics, instructional design, or learning technology.
• Demonstrated ability to translate complex technical systems, processes, and workflows into clear learning experiences and practical performance‑support resources for non‑technical audiences.
• Demonstrated ability to quickly learn emerging technologies and translate new functionality into practical workplace training.
• Experience partnering with subject matter experts, system owners, and stakeholders to conduct learner or performance needs analyses and develop customized learning solutions with measurable objectives.
• Experience measuring learning effectiveness and using learner feedback, performance data, or other measures to continuously improve learning solutions.
• Demonstrated experience using learning management systems and other learning technologies, with knowledge of accessibility and inclusive‑design principles for technology‑enabled learning.
• Experience teaching or supporting data analytics, data literacy, and data‑based decision‑making skills.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors are in accordance with Executive Order 1-6.

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION

NO

KIND OF JOB

Full Time

PAY GRADE

24

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Employer

City of Houston

Address

901 Bagby St
Houston, Texas, 77002

Website

https://www.houstontx.gov/