Training Coordinator (Part-Time Role) - Amazon

Northwest Center; Arlington (VA); On-site; Part time

Job summary

Northwest Center is seeking a part-time Training Coordinator for Amazon's Arlington campus. This role involves supporting training sessions, onboarding employees, and managing logistics while providing exceptional customer service. Candidates must have a customer service background and excellent organizational skills for effective operation in a dynamic environment.

Benefits

Accrued Paid Time Off

401(K) with company match

Employment Assistance Program

Career development opportunities

Pet Insurance Discount Program

Qualifications

• 2-year customer service or administrative support experience required.
• Excellent verbal and written communication skills.
• Ability to juggle multiple priorities and work independently.

Responsibilities

• Manage registration and logistics for training sessions.
• Assist in onboarding and continuous development training.
• Provide customer education and support regarding campus resources.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Problem Solving

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Salesforce

Qualtrics

Smartsheet

Job description

Training Coordinator (Part-Time Role) - Amazon

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. Under direction of the Program Manager, Special Projects and in partnership with Amazon PXT, this role will support and welcome Amazon employees during new hire and continuous development training sessions.

u00A0

As a Training Coordinator, you are the first point of contact to welcome and greet employees during their training sessions. You will be responsible for onboarding and assisting with training to optimize customer experience. You will manage registration and logistics for events and meetings, collect and analyze data, and assist with new initiatives and process improvements. You will be an on-site contact for catering, room setup, and AV Issues and perform light troubleshooting as needed. This role requires increased autonomy, problem-solving skills, and the ability to work independently as the sole on-site support staff.

u00A0

An individual who will be successful in this role has the ability to manage and prioritize multiple tasks and responsibilities simultaneously, and the ability to operate successfully with generalized direction and guidelines for specific processes. This position is located onsite on Amazonu2019s campus and will require flexibility in work schedule based on event needs.

u00A0

Location: Arlington, VA + DC Area & Herndon VA (must be flexible to work both locations)u00A0
Schedule: Monday - Friday 8:00AMu00A0 - 6:00 pm (20 - 25 hours a week, hours vary)
Starting Hourly Rate: $25.13 per hour | Full Hourly Rate: $25.13 - $30.45 per hour

u00A0 u00A0 u00A0u00A0
What we can offer:u00A0

• 17 Accrued Paid Time Off Days Annually (hours prorated for part-time)
• 10 Annual Floating Holidays (prorated), Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• SmarTrip card or Parking reimbursement (pro-rated)
• Employment Assistance Program (EAP) via Wellspring including three free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Programu00A0

u00A0

What You Will Do

• Oversee registration and logistics for events and meetings whiles also serving as the primary point of contact for various operational support functions.
• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, initiatives, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners. Is not change adverse and demonstrates adaptability as business needs develop and shift.
• Maintain comprehensive knowledge to address customer inquiries and troubleshoot issues effectively.
• Audit, verify, and manipulate data within various systems and tools (e.g., Excel, Smartsheet, Qualtrics, and Salesforce).
• Provide customer education, support, and information regarding facilities and campus resources.u00A0
• Hand out swag, badges, computers, and any other additional items during orientation.u00A0
• Manage onboarding and assist with training to optimize customer experience.u00A0
• Take action on process improvements using SOPs and best practices.
• Be attentive and provide exceptional, professional customer service to Amazon employees.u00A0
• Able to think fast, find answers, and respond quickly to Amazon employee issues, all with a polite, empathic, and professional voice and manner.
• Hours will have varied start and end times due to move and scheduling needs. Flexibility to work occasional nights and weekends.

u00A0

Who You Are

• 2-year customer service, event staffing, or administrative support experience.u00A0
• High School Diplomau00A0or GED required.
• Experience in customer service, event management, or administrative support.
• Excellent interpersonal skills; polite and professional verbal and written communication.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with Salesforce, Qualtrics, or similar CRM/survey tools.
• Demonstrate customer-focused attitude, providing a positive customer service, both in person and virtually.
• Positive, upbeat attitude and able to get along with everyone.
• Must be reliable and punctual with excellent organizational skills.
• Must have demonstrated ability to juggle multiple priorities.
• Ability to practice a high level of confidentiality.
• Ability to maintain composure and good judgment in fast-paced, high-stress environments.
• Excellent organizational, communication, and multitasking skills.
• Attention to detail and accuracy.
• Must be able to frequently lift or carry items up to 50 pounds
• Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a momentu2019s notice and occasional eveningu00A0and weekends
• The position requires standing and mobility around the campus for long periods of time up to the entire length of the shift
• Ability to work independently and out of line of sight from other team members for all or part of shift.
• Requires travel to several Amazon buildings so the ability to walk consistently within a 1.5 radius is required.
• May need to carry supplies to other buildings
• Ability to work on a tablet/computer
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

u00A0

About Northwest Center

Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective Northu2014a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.

u00A0

Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazonu2019s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazonu2019s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Centeru2019s mission of inclusion

u00A0

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [e-mail] . u00A0u00A0u00A0u00A0u00A0

u00A0

At Northwest Center, we do not just accept diversity and inclusion u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. u00A0u00A0u00A0

u00A0

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veteransu2019 status.u00A0

u00A0

IND123u00A0

About the company

Northwest Center is a 501(c)(3) nonprofit organization based in Seattle, WA that serves children and adults with developmental disabilities. We envision a day when all people have the same opportunity to learn, work and enjoy a fulfilling life. From birt

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.