Training Coordinator | Boston

Blank Street, Inc.; Boston, Northern (MA, KY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Commuter benefits

Free coffee

Regular social outings

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a Training Coordinator in Boston to elevate barista and shift-lead training from onboarding to accreditation.

You will coach in-store teams, partner with Operations, and build strong training content and action plans to improve guest experience and product quality. You will lead orientations, seasonal trainings, new store openings, and coffee education, while managing multiple priorities in a fast-paced environment.

Qualifications

• 2+ years barista and training experience.
• Willingness to travel regularly between stores across our Boston, NY, DC and Philadelphia stores.
• A master of time management and prioritization.
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos.
• Consistently pours clean hearts, tulips, and rosettas with intentional technique.

Responsibilities

• Support the new hire training program by assisting with in-store training and leading centralized orientations as needed.
• Conduct training sessions to the highest standard and ensure trainers are certified to train.
• Drive neighborhood stores toward higher product quality standards and compliance.
• Maintain in-depth knowledge of all products and recipes to ensure recipe and quality adherence.
• Visit all stores in the area to champion excitement for the brand and products.

Skills

Barista training

Customer service

Communication

Time management

Latte art

Tools

Milk steaming techniques

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

We're looking for a Training Coordinator to help take Blank Street's barista and shift lead training to the next level. In this role, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee, matcha, and hospitality.

You'll help drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards.

You'll also lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Boston market. As Blank Street grows, you'll have the opportunity to take on new projects and help shape the future of training.

We're looking for someone who is passionate about coffee, loves developing others, takes ownership, and thrives in a fast-paced environment. This is an in-person role based in Boston reporting to a Boston Training Associate.

What You'll Own

• Coffee knowledge and expertise
• Customer & employee experience obsessed
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and action plans
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments

Who We're Looking For

• Coffee knowledge and expertise
• Customer & employee experience obsessed.
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and programs
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments
• Proven ability to manage time effectively and prioritize tasks independently
• Strong multitasker with proven ability to balance multiple priorities

Requirements

• 2+ years barista and training experience
• Ability and willingness to travel regularly between stores across our Boston, NY, DC and Philadelphia stores.
• A master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique
• This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.
• $70,000 - $75,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Parental leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag

Introduction

At Blank Street, we’re building a generation-defining food and beverage brand, and we can’t do it without an incredible team. As we continue to expand, our focus on the US Training Team is to continue creating engaging and inspiring training experiences that cater to an ever-growing audience of baristas, all while aiding in elevating our product quality across all markets. In your role as a Training Coordinator, you’ll be at the heart of elevating product quality and guest experience.

Disclaimer: This case study is designed solely for assessment purposes as part of the interview process. The information provided is fictional or representative in nature, and the output of your work will not be used for any business gain or commercial advantage by Blank Street. All materials submitted will be treated confidentially and will only be used to evaluate your skills and approach.

What you’ll own

• You’ll support the new hire training program by assisting with in-store training, and leading centralized orientations as needed.
• You’ll know our new hire training program inside and out and be able to conduct each of the training sessions to the highest standard.
• You’ll support training the trainers of each neighborhood and ensuring they are set up for success and certified to train.
• You’ll drive your neighborhood stores toward higher product quality standards and compliance.
• You’ll possess in-depth knowledge of all of our products and recipes enabling you to help maintain recipe & quality adherence.
• You’ll champion excitement for our brand and our products as you visit all stores in your area.