Training Coordinator | Boston

Blank Street; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Equity

Healthcare benefits

Paid time off

Commuter benefits

Free coffee

Regular team outings

Blank Street swag

Parental leave

Regulars program access

Job summary

Blank Street in Boston is seeking a Training Coordinator to elevate our barista and shift lead training. You will support onboarding through accreditation, coaching teams in-store, and partnering with Operations to develop confident, hospitality-focused staff serving coffee and matcha.

You'll design training content, lead new hire orientations, and drive improvements across programs while thriving in a fast-paced, in-person role reporting to a Boston Training Associate.

Qualifications

• 2+ years barista and training experience.
• Willingness to travel regularly between stores in Boston, NY, DC and Philadelphia.
• Strong time management and prioritization.
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos.

Responsibilities

• Lead new hire orientations, seasonal drink trainings, and store openings.
• Develop training content and action plans with Operations.
• Coach teams in-store and drive improvements across programs and standards.
• Strengthen training processes and align with company-wide goals.

Skills

Coffee knowledge

Training experience

Communication

Time management

Travel readiness

Job description

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

We're looking for a Training Coordinator to help take Blank Street's barista and shift lead training to the next level. In this role, you'll support new team members from onboarding through accreditation, coaching them in-store and partnering closely with Operations to build confident, capable teams that deliver exceptional coffee, matcha, and hospitality.

You'll help drive training results by identifying opportunities for improvement, creating action plans with Operations, and sharing feedback from the field to strengthen our training programs, processes, and standards.

You'll also lead new hire orientations, seasonal drink trainings, new store opening trainings, coffee and matcha education, and team events like Latte Art Throw Downs in the Boston market. As Blank Street grows, you'll have the opportunity to take on new projects and help shape the future of training.

We're looking for someone who is passionate about coffee, loves developing others, takes ownership, and thrives in a fast-paced environment. This is an in-person role based in Boston reporting to a Boston Training Associate.

What You'll Own

• Coffee knowledge and expertise
• Customer & employee experience obsessed
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and action plans
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments

Who We’re Looking For

• Coffee knowledge and expertise
• Customer & employee experience obsessed.
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and programs
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross functionally with multiple departments
• Proven ability to manage time effectively and prioritize tasks independently
• Strong multitasker with proven ability to balance multiple priorities

Requirements

• 2+ years barista and training experience
• Ability and willingness to travel regularly between stores across our Boston, NY, DC and Philadelphia stores.
• A master of time management and prioritization
• Expert in milk steaming with precise textures for lattes, flat whites, and cappuccinos
• Consistently pours clean hearts, tulips, and rosettas with intentional technique
• This is a full time role (50 hours per week, 5 days a week) and requires flexibility to work outside of store operating hours, including weekends, as necessary.
• $70,000 - $75,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Parental leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag