Training Content Coordinator

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton; Midlothian (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities in Midlothian, VA is seeking a Content Coordinator to develop and maintain training materials that inform and empower employees across multiple franchises. You will create polished documents, videos, guides, and learning resources while ensuring accuracy and accessibility in our LMS.

Working with the Training & Development Manager, you will transform policies into engaging content, support ongoing education initiatives, and help

Qualifications

• High school diploma or GED required.
• One year of experience in instructional design, marketing, communications, training, or a related field preferred.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, SharePoint).
• Experience with presentation, video editing, or digital content creation software is a plus.
• SharePoint and Excel content creation experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Create and update training presentations, videos, job aids, guides, and learning resources.
• Build and maintain content within our Learning Management System (LMS).
• Develop and update Company policies, procedures, and Standard Operating Procedures (SOPs).
• Maintain the Company's Knowledge Management System to ensure documentation remains current and accurate.
• Review and revise training content to reflect process improvements and policy updates.
• Collaborate with department leaders and subject matter experts to create clear, user-friendly content.
• Support Training Department reporting, documentation, and special projects.
• Help maintain a professional, organized library of Company training resources.

Skills

Organized documentation

Attention to detail

Writing

Editing

Content creation software

Multi-project management

Team collaboration

Education

High school diploma or GED

Tools

Microsoft 365 (Word, Excel, Outlook, SharePoint)

SharePoint content creation

Video editing software

Presentation software

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• Vision insurance


• 401(k) matching


• Dental insurance

For more than 35 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage “Like it never even happened.” Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.

Help Shape the Way Our Employees Learn

At Team Bahen, we believe great training creates great teams. We're looking for a creative, organized, and detail-oriented Content Coordinator to join our growing Training & Development Team.

If you enjoy creating polished documents, presentations, videos, and learning materials, this is an exciting opportunity to build meaningful content that supports employee success across multiple SERVPRO franchises.

Working alongside our Training & Development Manager, you'll help transform ideas, policies, and procedures into engaging learning resources that employees use every day.

What You'll Do

As our Content Coordinator, you'll help develop and maintain the materials that keep our employees informed, trained, and successful. Your responsibilities will include:

• Create and update training presentations, videos, job aids, guides, and learning resources


• Build and maintain content within our Learning Management System (LMS)


• Develop and update Company policies, procedures, and Standard Operating Procedures (SOPs)


• Maintain the Company's Knowledge Management System to ensure documentation remains current and accurate


• Review and revise training content to reflect process improvements and policy updates


• Collaborate with department leaders and subject matter experts to create clear, user-friendly content


• Support Training Department reporting, documentation, and special projects


• Help maintain a professional, organized library of Company training resources

We're Looking for Someone Who

• Loves creating organized, professional, and visually appealing documents


• Has exceptional attention to detail


• Enjoys writing, editing, and improving contentCan manage multiple projects and deadlines simultaneously


• Are comfortable learning new software and technology


• Thrives in a collaborative, team-oriented environment


• Takes pride in producing high-quality work

Qualifications

• High school diploma or GED required


• One (1) year of experience in instructional design, marketing, communications, training, or a related field preferred


• Proficiency with Microsoft 365 (Word, Excel, Outlook, SharePoint)


• Experience with presentation, video editing, or digital content creation software is a plus


• SharePoint and Excel content creation experience preferred


• Bilingual Spanish is a plus

Why Join Team Bahen?

At Team Bahen, we invest in our people. You'll become part of a collaborative Human Resources & Training Team that is passionate about developing employees and building exceptional learning experiences. This position offers the opportunity to expand your skills in instructional design, learning technology, content development, and organizational communications while making a meaningful impact on employees across multiple franchise locations.

If you're organized, creative, and enjoy bringing information to life through engaging content, we'd love to hear from you!

Location: Midlothian, VA (Onsite) Schedule: Full-Time | Monday – Friday | 7:30 AM – 4:30 PM

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.