Training Consultant

Henry Schein Inc; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Henry Schein Inc seeks a passionate Training Consultant to drive practice success by providing high-quality face-to-face training on software solutions. The role requires extensive customer service skills and a strong commitment to enhancing dental practices through effective training. Candidates will work closely with a dynamic team and have opportunities to shape product understanding and customer experience.

Qualifications

• Professional customer service experience on a face to face level is essential.
• Excellent communication skills with both External customers and Internal teams.
• Previous training experience and/or a training qualification.

Responsibilities

• Train customers in the use of software in their practice environment.
• Assist training leader with the production of training-related documents.
• Promote software features to maximize usage and revenue.

Skills

Customer service

Communication skills

Training experience

Motivation

Education

Training qualification

A1 and V1 assessor awards

C+G customer service

Job description

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

Celebrated as one of the ‘Sunday Times UK's Best Places to Work, our culture at Henry Schein One UK as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

How we work

Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.

How you’ll make an impact

As a Training Consultant you will be driven and have a passion for high quality face to face training. Driving practice success and showing practices how our solutions are crucial to patients getting access to dental care. You will be working closely with the wider training consultants and the training team leader on how to deliver professional training.
What you'll do
• Train our customers in the use of our software within their own practice environment.
• Include configuration of the software to meet customer requirements ensuring the best practice training to maximize usage of the software and associated modules.
• To assist training leader with production of Training related documents and associated tasks.
• To assist the Project Manager with the planning and delivery of new projects in an ever-changing environment.
• To train other Software of Excellence staff in the software as and when required.
• To promote and train software features in such a way as to maximise usage of our products to assist both the customer and the Company to maximise revenue streams.
• To assist in the planning and delivery at Software of Excellence User days and Trade shows.
• It is a requirement that whilst you will be on customer site for most of the training, you will be expected to have suitable facilities to work from home when delivering On-Line training, as well as providing support backup etc. when required.

What you’ll bring with you
• Good professional customer service experience on a face to face level is essential, together with the ability to withstand a very busy and challenging role.
• Excellent communication skills, both with External customers and with Internal teams, with the ability to demonstrate the way forward whilst working on your own initiative. A work ethic with the desire to exceed expectations.
• Previous training experience and or a training qualification.
• A1 and V1 assessor awards, experience of e-learning + delivering
• C+G customer service is preferable to this role.
• Dental experience will be an advantage.
• Must be highly motivated and capable of working as an effective team player, you will need to rely on the internal teams to make sure your sites are installed without problems.
• Previous experience working away from home as a sole representative of a company is advantageous. You should expect to be away from home Monday to Friday as a guideline.

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Shared Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

Community
• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

Career
• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

About the company

Henry Schein, Inc. is an American distributor of health care products and services with a presence in 32 countries.

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