Training & Compliance Support Coordinator

Metropolitan Transportation Authority; New York (NY); On-site; USD 63,000 - 71,000; Full time

Job summary

The Metropolitan Transportation Authority is seeking a Coordinator, Training Support & Administration to help run agency-wide learning initiatives. You will manage training transactions in PeopleSoft ELM, support mandated training programs, and deliver excellent customer service to employees and managers.

This role also builds and maintains Power BI dashboards, analyzes training metrics, and coordinates with instructors and stakeholders to ensure data accuracy and timely reporting.

Qualifications

• Strong organizational skills with accurate HR data entry, record maintenance, and confidentiality.
• Effective communication and collaboration across teams, with solid problem solving and time management abilities.

Responsibilities

• Support the design, development, and communication of internal and external training programs.
• Enter, update, and validate transactions and enrollments in PeopleSoft ELM. Maintain catalog.
• Maintain and index documents received through the request tracking system (Siebel and UCM).
• Run reports to monitor training activity, KPIs, and compliance status. Send notifications
• Provide high-quality customer service by researching and resolving training related inquiries.
• Collaborate with employees to troubleshoot system issues and ensure data accuracy. Support instructors and stakeholders.
• Monitor assignment quality and service delivery in alignment with SLAs.
• Support mandated training initiatives and ensure compliance with state and federal requirements.
• Create and update job aids, quick guides, and communication materials.
• Build and maintain Power BI dashboards to support reporting needs.
• Track, analyze, and report on training metrics, ensuring data accuracy

Skills

Strong organizational skills

Effective communication

Collaboration across teams

Problem solving

Time management

Education

Bachelor’s Degree in Business/Public Administration/Management

Tools

PeopleSoft ELM

Power BI

Microsoft Office 365

MS Office

Job description

The Metropolitan Transportation Authority is seeking a Coordinator, Training Support & Administration to help run agency-wide learning initiatives. You will manage training transactions in PeopleSoft ELM, support mandated training programs, and deliver excellent customer service to employees and managers.

This role also builds and maintains Power BI dashboards, analyzes training metrics, and coordinates with instructors and stakeholders to ensure data accuracy and timely reporting.