Training & Clinical Coaching Coordinator - Clinical Supports Program

Safe Horizon; New York (NY); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Medical/Dependent Care Flexible Spend

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon seeks a Training & Clinical Coaching Coordinator to design and deliver professional development for the ACS Clinical Support Program. You will coordinate training needs with CPS teams, create engaging content, and align materials with policy and evidence-based practices.

The role requires trauma-informed, culturally responsive training and will involve both in-person and virtual formats, with a strong emphasis on cross-agency collaboration and continuous program evaluation.

Qualifications

• Master’s degree in Social Work, Psychology, Public Health, Education, or related field.
• Minimum three (3) years designing, delivering, or supporting training in human services, child welfare, or clinical settings.
• Strong understanding of trauma-informed care.

Responsibilities

• Collaborate with CPS team and director to identify training needs.
• Design, develop, and deliver in-person and virtual training for CPS teams and partners.
• Coordinate with ACS leadership to integrate policies and evidence-based practices into curricula.
• Maintain a regularly updated training calendar across boroughs to maximize attendance.

Skills

trauma-informed care

adult learning

team collaboration

communication skills

Education

Master’s degree in Social Work, Psychology, Public Health, Education, or related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

Summary The Safe Horizon Clinical Consultation Program is made possible by a 3-year grant from the New York City Administration for Children’s Services. The primary function of the program is to provide the ACS Staten Island Field Office Child Protective Specialist (CPS) staff with expert clinical support in the areas of Mental Health, Interpersonal Violence, and Substance Use. Specifically, the Safe Horizon Clinical Partners affiliated with program provide direct support to individuals, families, and the CPS Team in the form of training, family engagement, assessments of family strengths and needs, service planning, connection to community resources, and services to address safety and other risks. The Training & Clinical Coaching Coordinator is responsible for designing, coordinating, and delivering professional development and training initiatives for the Clinical Support Program. This position plays a key role in building the capacity of Clinical Partners and ACS Child Protective Services (CPS) Teams to address the complex intersection of mental health, substance use, and intimate partner violence in the child welfare system.

Summary The Safe Horizon Clinical Consultation Program is made possible by a 3-year grant from the New York City Administration for Children’s Services. The primary function of the program is to provide the ACS Staten Island Field Office Child Protective Specialist (CPS) staff with expert clinical support in the areas of Mental Health, Interpersonal Violence, and Substance Use. Specifically, the Safe Horizon Clinical Partners affiliated with program provide direct support to individuals, families, and the CPS Team in the form of training, family engagement, assessments of family strengths and needs, service planning, connection to community resources, and services to address safety and other risks. The Training & Clinical Coaching Coordinator is responsible for designing, coordinating, and delivering professional development and training initiatives for the Clinical Support Program. This position plays a key role in building the capacity of Clinical Partners and ACS Child Protective Services (CPS) Teams to address the complex intersection of mental health, substance use, and intimate partner violence in the child welfare system. Working under the direction of the Senior Clinical Director, the Training & Clinical Coaching Coordinator ensures that all trainings are trauma-informed, culturally responsive, evidence-based, and aligned with ACS policy and Safe Horizon’s mission of supporting families through holistic and compassionate care.

Responsibilities The Training & Clinical Coaching Coordinator for the ACS Clinical Support Program collaborates with the Senior Director Clinical Support Program and Serving the community of State Island, the position will:

• Collaborate with the CPS Team and the Director to identify the training needs of the Safe Horizon and CPS partners
• Provide Tech support and coordination
• Training Development & Delivery
• Provide needed coaching and consulting to SI CPS team
• Utilize Conx, Promis , CMS and other data tracking systems needed to support the clinical program
• Partner with ACS leadership and Clinical Partners to identify borough-specific training needs and priorities informed by case reviews, field trends, and staff feedback.
• Design, develop, and deliver in-person and virtual training for CPS teams, Clinical Partners, and community providers.
• Coordinate with ACS management to integrate relevant policies, treatment philosophies, and evidence-based practices into training curricula.
• Adapt and deliver ACS-developed training materials when required to advance citywide policy or practice initiatives.
• Maintain a regularly updated training calendar shared across boroughs to maximize attendance and engagement.
• Ensure that all training materials are accessible, standardized, and stored in shared systems for easy reference.
• Program Coordination & Evaluation
• Track training participation, completion, and feedback; prepare monthly and quarterly reports for internal and ACS review.
• Collaborate with the Research and Evaluation team to evaluate the effectiveness of training content and delivery.
• Identify gaps in practice knowledge and propose new training modules or refreshers as needed.
• Maintain ongoing communication with Clinical Partners to ensure cross-disciplinary learning (mental health, IPV, and substance use).
• Serve as liaison between Safe Horizon’s Training and Learning Department and ACS Workforce Institute.
• Coordinate guest speakers, facilitators, and cross-agency training collaborations.
• Represent Safe Horizon at professional meetings, learning collaboratives, and citywide training events.
• Will hold a race equity lens while developing training materials
• Provide engaging, interactive training that incorporates the principles of adult learning
• Partner with CPS, the Project Director, and the Safe Horizon Research & Evaluation team to evaluate the efficacy of and satisfaction with training
• Will attend case conferences and other meetings as a way to assess the learning needs of the CPS and Safe Horizon Partners
• Perform other related duties as assigned

Qualifications Education: Master’s degree in Social Work, Psychology, Public Health, Education, or a related field.

Experience Minimum three (3) years of experience designing, delivering, or support training within human services, child welfare, or clinical settings.

Strong understanding of trauma-informed care.

Prior experience working with ACS or similar government agencies preferred.

Knowledge And Skills

• Understanding of child development and of curriculum development for multi-age groups
• Knowledge and sensitivity to domestic violence and/or child abuse, and/or neglect, and/or sexual abuse
• Experience developing and providing training
• Ability to work cooperatively as a team member
• Good oral and written communication skills
• Knowledge of Motivational Interviewing
• Knowledge of Microsoft Word, Excel, Internet, and Power Point
• Strong organization skills

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $54,000-$65,000

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces