Training Center Attendant

YMCA; Minot (ND); On-site; USD 12,000 - 18,000; Part time

Job summary

The YMCA seeks a Training Center Attendant to greet and assist members and volunteers, and to refer needs to the appropriate staff. You will educate members on equipment use, monitor training areas, and help keep facilities clean and safe. This role supports wellness programs and serves as a point of contact during emergencies.

You will demonstrate proper exercise technique, assist with workouts at the member's level, and collaborate with staff to ensure a high-value member experience.

Qualifications

• Must be at least 16 years of age.
• Excellent interpersonal and problem-solving skills.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Working knowledge of health and fitness principles.
• Ability to demonstrate and assist with exercises with proper form.
• Ability to relate effectively to diverse groups of people.
• Familiarize yourself with YMCA rules and policies within 30 days.

Responsibilities

• Greet and assist members, volunteers, and staff courteously and professionally.
• Provide orientations and assist members with workouts; act as spotter when needed.
• Monitor wellness areas and keep equipment and spaces clean and organized.
• Refer member needs to appropriate staff and handle complaints calmly.
• Assist in maintenance and laundry duties; ensure safety and cleanliness.
• Enforce YMCA rules, policies, and emergency procedures during incidents.
• Share wellness program information using available tools and resources.
• Support other staff and perform duties as assigned.

Skills

Interpersonal skills

Problem-solving

Customer service

Communication

Diversity awareness

Education

High school diploma or equivalent

Tools

CPR/AED Certification

First Aid Certification

Job description

POSITION SUMMARY:Under the direction of the Wellness Director, the Training Center Attendant will meet and greet members and assist members by referring them to the appropriate staff members for specific training needs. Educate and enforce operational guidelines and regulations with all members. This position will be responsible for related services including instruction on equipment, maintaining and cleaning equipment and fitness areas, general operations, and attending to any emergency that may occur.ESSENTIAL FUNCTIONS:Greet and assist all members, potential members, volunteers, and staff in a courteous, professional, and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members, and volunteer activities.Respond to members' needs. Contact appropriate personnel when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve customer service problems.Monitor all wellness areas, including East & West Training Centers, Track, Half-Track Areas, Gyms, Racquetball Courts, etc., provide orientations, and assist members with workouts.Assist in maintenance and laundry duties to include sweeping, mopping, vacuuming, and general cleanliness of Training Center areas.Maintains and cleans equipment according to the schedule or as requested by supervisor.Maintain a working knowledge of the YMCA rules, policies, and emergency procedures and act as the control center for the Training Center during emergency situations.Shares wellness program information with members, using available tools and resources (e.g., handouts, schedules).Maintain working knowledge of wellness and trends to provide effective information and support to members.Conduct, demonstrate and safely lead members at their personal level of ability, including proper exercise technique and serving as a spotter.Assist other staff as needed and perform other duties as assigned.YMCA COMPETENCIES:Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.QUALIFICATIONS:Must be at least 16 years of age.Excellent interpersonal and problem-solving skills.Certifications required within 30 days of hire: CPR/AED, and First Aid.Working knowledge of all principles of health and fitness.General knowledge of how to demonstrate and assist with exercises, focusing on proper form.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.This individual must familiarize themselves with YMCA rules and policies within 30 days of employment. Since this position is dealing directly with members, program participants, volunteers, and staff in a position of authority, above-average verbal communication skills are required.WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee is frequently required to stand, walk, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk and hear.Must have the ability to conduct, demonstrate and safely lead members at their personal level of ability, including proper exercise technique and serving as a spotter.The employee must occasionally lift and/or move at least 50 pounds.Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Acute hearing skills are required. The noise level in the work environment is usually moderate.